Global Service Desk Leader - ITIL Expert & Team Coach
Job in
Birmingham, West Midlands, B1, England, UK
Listed on 2026-09-10
Listing for:
Nettitude Group
Full Time
position Listed on 2026-09-10
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, IT Project Manager, Systems Administrator
Job Description & How to Apply Below
LRQA in the United Kingdom is seeking an experienced Service Desk Leader to oversee the global Service Desk function, ensuring high-quality IT support for LRQA employees worldwide. You will line manage Service Desk Team Leads and Analysts, drive incident management, continuous improvement, and ITIL best practices, and collaborate with IT teams across security, infrastructure and operations.
The role requires 5+ years in a similar leadership role, strong stakeholder skills, and a customer-centric
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