French speaking Customer Service Apprenticeship

FRENCH SELECTION (FS) French speaking Customer Service Apprenticeship

Location:

Abingdon Office Based Role with 1 day allocated studying Salary: up to £27,000 per annum depending on experience and eligibility  

To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 8244AP The company: A software solutions company with international operations and strong company values. Main duties:
To provide excellent customer service and learn how to provide technical support.

The role:

- Support customers with any queries and respond in a timely manner
- Raise and update tickets for ongoing incidents and repairs
- Provide troubleshooting support in order to identify common faults and suggest solutions
- Maintain accurate customer records in the system
- Escalate tickets accordingly when the issue requires more complex technical support
- Produce reports on any software defects and investigate re-occurrences
- Follow Service Level Agreements to ensure customers are given the best support possible The candidate:

- Must be over 18 years of age
- Fluent in French to high level (written and spoken) – Essential
- Previous experience in customer service and administration – Beneficial - IT literate and comfortable learning new systems
- Excellent communication and interpersonal skills
- Dynamic and confident personality with good initiative The salary: up to £27,000 depending on experience and eligibility French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.