Band 4 ICT Support Technician

Please note that this post may close earlier than the indicated closing date if a sufficient number of applications are received.

ICT Support Technician, Band 4

With digital a critical dependency in Healthcare, availability of our services is essential. At Birmingham and Solihull Mental Health NHS Foundation Trust the skills to develop, support and maintain our systems and services are done in house with the help of a highly motivated group of technical specialists, support engineers and specialist application support staff.

We are looking for an enthusiastic and highly motivated ICT Support Technician to join our team to provide effective technical support for the resolution of ICT support calls.

The role is Trust wide and you will also be required to travel to other sites in the Birmingham and Solihull area.

The post includes the installation of end user hardware and software and the implementation of ICT systems.

The role also requires the timely update of technical documentation and asset systems used within the team.

Candidates will have excellent communication and organisational skills; you will be dealing with all staff across the Trusts’ Corporate and Clinical
Services, at all levels.

You must also have excellent up to date knowledge of Microsoft Active Directory, all Windows Desktop platforms including Microsoft 365, as well as an in depth knowledge of the MS Office suite of products.

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

For further information about the main responsibilities please view the attached job description and person specification.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

• 5 GCSEs at grade C or above
• Significant practical experience of first and second line technical support

• Excellent up to date knowledge of PC hardware.
• Must have excellent up to date knowledge of all Windows Desktop platforms in Windows 365, as well as an in depth knowledge of the MS Office Suite of products
• Ability to articulate and communicate effectively with all levels of Trust staff on technical and non-technical issues
• Knowledge of LAN / WAN concepts
• Knowledge of internet and intranet concepts

• Proactive approach to problem solving and able to identify and resolve problems.
• Ability to work to tight deadlines and schedule and prioritise own workload.
• Able to research information using the internet
• Have a customer oriented approach..
• Must have good attention to detail.
• Current full driving licence

Our Trust is committed to treating individuals fairly and ensuring they have the same opportunities to fulfil their potential, even if this means doing things differently…