Digital Experience Officer

What you'll be doing

• Own the operational and strategic development of the organisation's core business systems (Housing Management, Finance Systems, HR Systems, LMS, CRM, and associated platforms), ensuring they are fit for purpose, well-governed, and aligned to the evolving needs of the organisation.
• Lead the requirements-gathering process for system changes and enhancements, working with business stakeholders to define, document, and prioritise needs, and translating these into clear specifications for vendors, developers, and delivery partners.
• Own the development and implementation of Power Automate workflows, process automation, and digital forms (including MS Forms), ensuring these follow agreed governance and approval routes.
• Work with the Insights and Innovation team to ensure reporting requirements are identified, documented, and prioritised, and that data quality within business systems is maintained
• Design and deliver training plans, communications, and change support for system rollouts, upgrades, and digital transformation initiatives, ensuring colleagues are engaged and supported through change.
• Drive digital inclusion and adoption across all teams, identifying pockets of low engagement and developing targeted interventions to raise capability and confidence.
• Support the Technology & Digital Manager in ensuring systems comply with information governance requirements, regulatory standards, and the Group's Information Security Policy.

• Housing-sector systems (Rubixx, Dynamics, Orchard, etc.)
• Solid experience as a business systems or digital adoption professional, with demonstrable capability across both business-as-usual operations and project-based delivery., Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:

Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:

• Trustworthy
• Collaborative
• Accountable
• People Focused
• Caring in all we do

• 34 days annual leave, plus the option to purchase up to 5 additional days
• A day off for your birthday
• 4 days off when you move home
• Life assurance (3 x salary)
• Employee Assistance programme & wellbeing programme
• Flexible Working options, All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

As an organisation we do not offer visa sponsor ships. Only applicants with existing right to work in the UK will be consdidered.

Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).

We reserve the right to close this vacancy early should sufficient applications be received.

At Trident Group, we only consider agency introductions where a signed agreement is in place, and where the agency has been specifically contacted by a member of our People & Culture Team. We do not accept responsibility for any fees related to unsolicited or speculative CV submissions made directly to our employees or outside of the above.

• Good hands-on experience of Housing Management Systems, Finance systems, or equivalent business-critical enterprise applications, with a clear understanding of their role in a social housing context.
• Practical experience of business analysis, including requirements gathering, process mapping, options analysis, and UAT coordination.
• Working knowledge of the Microsoft Power Platform, particularly Power Automate, and an understanding of how automation can drive operational efficiency.
• Working knowledge of…