Application Support Analyst - CAFM; MRI Concept/Evolution
Job in
Nechells, Birmingham, West Midlands, B1, England, UK
Listed on 2026-09-16
Listing for:
Allegis Global Solutions
Full Time
position Listed on 2026-09-16
Job specializations:
-
IT/Tech
Data Analyst, IT Business Analyst, Business Systems & Technology Analysis
Job Description & How to Apply Below
Location: Nechells
Title:
Application Support Analyst - CAFM (MRI Concept/Evolution) Duration
Sept 2026 – Feb 2026 Rolling Contract (Potential Extension)
LocationBirmingham Offsite location, Birmingham, United Kingdom, BB12 3BB
(Hybrid Working)
- Provide day-to-day support for MRI Concept/Evolution CAFM applications.
- Manage and resolve incidents, service requests, and system issues through to completion.
- Investigate and troubleshoot application, configuration, and data-related issues.
- Maintain CAFM configuration including PPM schedules, maintenance frequencies, asset records, work orders, and user accounts.
- Support operational users, contract teams, and engineers with system-related queries.
- Run standard and ad-hoc reports to support operational and compliance requirements.
- Perform data validation, data cleansing, and reconciliation activities.
- Support testing, system upgrades, releases, enhancements, and configuration changes.
- Assist with integrations between MRI Concept/Evolution and connected business systems.
- Support contract mobilisations, data migration activities, and User Acceptance Testing (UAT).
- Create and maintain system documentation, knowledge articles, and user guides.
- Work closely with stakeholders, technical teams, and software vendors to ensure service continuity.
Preferred Experience and Technical Skills
- Hands-on experience with MRI Concept and/or MRI Evolution CAFM platforms.
- Experience supporting CAFM systems within a Facilities Management environment.
- Strong understanding of PPM scheduling, asset management, reactive maintenance, and work order management.
- Experience investigating and resolving application support incidents.
- Knowledge of compliance reporting and engineer workflow processes.
- Experience with Service Now or similar ITSM tools.
- Good reporting, data analysis, and data quality management skills.
- Knowledge of SQL querying and/or Power BI reporting tools.
Experience with CAFM integrations and connected systems. - Experience with data migration and data cleansing projects.
- Understanding of SFG
20 standards and FM compliance frameworks. - Strong communication and stakeholder management skills.
- MRI Concept
- MRI Evolution
- CAFM Support
- Facilities Management (FM)
- PPM Scheduling
- Asset Management
- Reactive Maintenance
- Work Order Management
- Service Now
- SQL
- Power BI
- Data Analysis & Reporting
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