Reactive Maintenance Scheduler

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This range is provided by Ian Williams Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

We are looking for a Reactive Maintenance Scheduler to join our growing team in Aston, Birmingham. In this fast paced role, you will optimise our repairs service through effective scheduling, while operating with compassion, care and empathy.

Our iwhub (centralised helpdesk) is an integral part of our thriving Responsive Maintenance division at Ian Williams.

We value our people, fostering a culture of trust and support that brings out the best in our team.

Effective planning is the heartbeat of our success, and we need someone who thrives in a dynamic environment and takes pride in making a difference

• We provide you with the opportunity to earn more with monthly bonuses, based on performance
• Be part of our annual company profit share (14% achieved last year)
• Let us help you prepare for your future with an employer pension contribution of up to 5%
• 31 days paid holiday (including bank holidays), but you may want longer or less, so buy up to 5 days or sell up to 3 days per year
• Ongoing training and development opportunities within the iwhub
• Life Insurance
• Annual pay reviews
• Enhanced maternity/ paternity pay
• Trade discounts from our preferred suppliers for you and your friends and family
• Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice.

We offer our iwhub employees a modern, spacious, and open plan office with easy public transport access (train & buses) and onsite parking for drivers. The office also offers a fully equipped kitchen with facilities, comfortable and private break out areas, as well as a designated prayer room for worship.

The Reactive Maintenance Scheduler role:

• Access to our dynamic scheduling system and technology, you can effectively plan operatives' day to day work schedules, taking pride in delivering a first-class experience to our customers (residents) in a concise, timely and efficient manner.
• Having ownership of this process from start to finish, you consider priority, location, and time, whilst mitigating risks that could affect KPIs (Key Performance Indicators)
• Acting as the first point of contact for our customers, you'll support our trade operatives, via phone and email, while they successfully complete their works on site, always striving for a first-time fix resolution.
• Accuracy is key to a first-time resolution, therefore you take pride in the notes you make for each job/task on the system, to support compliance and process
• Producing KPI (Key Performance Indicators) reports daily, that contribute to the overall Contract performance.

What will you bring as a Reactive Maintenance Scheduler?

• If you have planning and scheduling experience fantastic, however, we also welcome and encourage anyone with high level customer service-based experience, ideally via the telephone, and astute problem-solving skills to apply. If you have the right willingness, drive, and commitment to learn how to book appointments, rearrange appointments and schedule engineer diaries, then we want to hear from you today!
• You thrive working within a fast-paced and reactive environment. This will suit individuals who enjoy a busy, dynamic, and ever-changing day
• Strong IT (Information Technology) and analytical skills with the aptitude to pick up new systems and be able to follow process and procedure is a real must

About Ian Williams Ltd.

Discover more about us by reviewing our website, and also through our social media platforms, along with Linked In, Indeed and Glassdoor.

The successful applicant will be required to complete a…