Service Desk Analyst

We are currently recruiting for a Service Desk Analyst in Birmingham.

Pay rate: 250-325 per day.

Contract duration: Temporary ongoing

Department: IT &Technology

Purpose: This role will provide you the opportunity to work at the forefront of national security and public safety to help keep our communities safe.

Duties:

As the first point of contact, you’ll deal with customers via email, phone and video conferencing. You’ll then log the issue and track it through to resolution according to ITIL best practice. It will mean taking ownership of all your daily tasks and completing each one to the highest standards.

Enthusiastic, analytical and driven, you’ll have knowledge of Microsoft Office applications, operating systems and mobile technologies. A basic understanding of Cisco VoIP and video conferencing would be ideal, but core technical skills. You’ll also need an analytical mind-set, a customer service focus, excellent written and verbal skills and a natural ability and desire to help others.

Essential Skills

• Customer Service Experience
• Knowledge of common IT software, hardware and terminology
• Excellent standard of written English
• Ability to work 24/7 and 12 hour shifts
• Full UK Driving Licence
• Existing SC or DV Security Clearance is essential

Desirable Skills

• ITIL Foundation Certificate
• Experience of STRAP Environments
• Experience of HMG Protective Marking Scheme
• Experience with in a secure police or public sector environment