Senior Hub IT Technician North Academy

Job Title:

Senior Hub IT Technician

Location:

North Birmingham Academy (with visits to Nechells Primary)

Join us in Opening Minds, Opening Doors!

Are you ready to stepinto a rewarding role within one of our dynamic national teams? Whether your expertise lies in Finance, Estates, IT, Operations, or People, we believe in harnessing innovation and collaboration to drive excellence across our trust. Weare excited to welcome passionate professionals who want to make a meaningful impact.

Our national teams play avital role in supporting academies across England. You'll join a dedicated network that helps shape the educational experience of thousands of children
-because their success is at the heart of everything we do.

We are seeking an experienced and proactive Senior Hub IT Technician to join our team and play a key role in supporting the delivery of reliable, efficient and consistent ICT services across the Academy. Working closely with the Hub ICT Business Partner, you will provide comprehensive technical support to staff and students, help maintain effective ICT systems and contribute to the continuous improvement of technology services across the Academy.

• Ensure consistent performance of all ICT systems across our academies, providing reliable support and maintenance.
• Act as the senior point of escalation within the academy for any Service Issues
• Operate the Academy ICT Helpdesk effectively, logging and resolving helpdesk calls within agreed service levels
• Monitor security aspects and promptly address anomalies, reporting concerns to the Hub ICT Business Partner

• NJC SCP 20 - 25: £33,673 - £37,563
• Full Time
• Permanent

• 5 x GCSEs including Maths and English grade 4-9 or equivalent
• Relevant ICT qualifications or equivalent demonstrable ICT technical support experience
• Ability to understand a range of organisational and technical procedures and the ability to disseminate to other staff
• Ability to organise and prioritise own workload and work to deadlines especially during periods of pressure

Join a trust that is going places!

Weare proud to lead system-wide change both locally and nationally, providing sector-wide support while transforming futures. Most recently, E-ACT was named

Large Trust MAT of the Year 2026 at the MAT Excellence Awards. Our achievements are further recognised through winning MAT of the Year 2023 at the MAT Excellence Awards and National School Awards, as well as the TES Trust Leadership Award 2024.

E-ACTis recognised for shaping bold educational outcomes. Most recently, two of our Birmingham academies were selected by the Department for Education as RISE Regional Hubs, in recognition of their outstanding work on inclusion and behaviour. In addition, Greenfields Academy has been designated as a RISE Reception Network Lead School. This is a testament to the impact of ourpeople-first culture and relentless drive for excellence.

Want to bea part of something extraordinary? Find out more at

Financial and Lifestyle

We offer a strong financial package including access to defined benefit pension schemes (LGPS or TPS), life cover at three times pensionable pay, and 31 days of annual leave for year-round employees. Staff can also benefit from the Cycle to Work scheme, promoting healthy and sustainable commuting.

Professional Growth and Development

We invest heavily in staff development through tailored INSET days and high-quality CPD opportunities.

Teaching staff benefit from automatic TLR progression, a structured 9-point payscale (M1 to UPS3), and full TLR payments for part-time colleagues fulfillingfull responsibilities.

Culture and Wellbeing

Our people-first culture values every colleague. We support wellbeing through the Wisdom app and a free Employee Assistance Programme offering counselling and financial advice.

Collaboration is at the heart of our Trust, encouraging shared learning and collective success.

Please look at our 'Work for Us' page and Recruitment Pack formore information.

E-ACT is committed to safeguarding and promoting the welfare of young people and vulnerable adults,and all appointments are subject to enhanced Disclosure & Barring Service(DBS) checks and satisfactory references.

E-ACT is also committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications fromall sections of the community.