IT Support Specialist

IT Support Specialist

The Fuel Store (TFS) is a progressive, Birmingham based business using technology to develop its market and stay ahead of the competition. It is on a mission to revolutionise the way business is conducted in its chosen business segments. The business is a leading provider of fuel and associated products into the transportation sector, providing a range of products and solutions to its customers to increase profits through increasing share of wallet, customer loyalty and usage;

serving customers more efficiently and cost‑effectively. It currently facilitates the provision of and processes the transactions to allow 65 million litres of Fuel per annum through its card processes.

The business was started 10 years ago and to date has grown organically. Future development will be a combination of organic and inorganic growth offering its customers a carefully thought‑out package of products with software that enables easy/dynamic/cost optimised fleet management at its core.

The business is very efficient and proudly operates with circa 50 colleagues whilst delivering nearly £100m of turnover. It means that the senior management team need to be able to operate at both the strategic and operational level often in the same meeting. The ability to ‘roll up your sleeves’ and deliver your own solutions is a hugely important asset to us.

The business buys fuel weekly and as such prices to its customers weekly (alongside the whole market). The pricing dynamics are complex and vary between the different networks supported and circa 6k customers we sell to. Following a year of transition and systems investment on the fuel business, the organisation is now looking to strengthen its wider Fleet Management capabilities. It is currently assessing which products/services to build itself or white label or buy the capability.

The IT Support Specialist will work alongside the IT Director in supporting the technology solutions which will keep the business ahead of its competitors. The jobholder will need to have a personality that understands the dynamics of working in a smaller business which involves both the origination of fresh ideas/ways of working as well as executing for their delivery.

It is worth noting the Company systems are based on Microsoft solutions and therefore exposure to these solutions will be a distinct advantage.

You will be hands on with all things hardware and software, ensuring that you can work effectively across the business and with third party support teams

Type of Opportunity:
Permanent, Full Time

Basic Salary: £45k base

Bonus:
Company bonus programme

Location:

Birmingham, (4 days per week expected in the office)

Reports to:

IT Director

• Become the internal expert on all core applications and provide first and second line technical support.
• Training end-users on hardware functionality and software programs.
• Resolving logged errors in a timely manner.
• Provide technical support during new product/system implementations and internal change projects.
• Assisting in deploying new system functionality.
• Liaise with third party suppliers and partners to assist in implementations, conduct high-level troubleshooting, and/or elevate issues.
• Administer the setup of new hardware and software for new starters (along with ad hoc hardware/software set up across the business).
• Monitoring hardware, software, and system performance metrics.
• Updating computer software, as well as upgrading hardware and systems.
• Maintaining databases and ensuring system security.
• Documenting processes and performing diagnostic tests.
• Keeping track of technological advancements and trends in IT support.
• Contribute to the strategy for systems architecture
• Ensur…