Trackside IT Support Engineer

Are you passionate about motor sport and technology? We have an exciting opportunity for a Trackside IT Support Engineer to join a dynamic team at a prestigious client site in the Midlands. This role is ideal for an IT professional who thrives in fast-paced, high-pressure environments and excels in delivering top-tier customer service.

Why This Role?

Step into a unique role that combines cutting-edge technology with the excitement of motor sport. You'll provide critical infrastructure and network support in a high-performance setting, ensuring smooth operations both trackside and off.

Key Responsibilities

• Operational Support: Deliver 1st class IT operational support, particularly in Trackside & Test Ops areas, ensuring uninterrupted service during race seasons.
• Collaboration: Work closely with a small, specialized team to support key stakeholders and maintain exceptional IT service.
• Race Day IT Support: Provide dedicated 24/7 remote support to trackside staff during high-pressure race days and testing.
• Service Excellence: Prioritize tasks effectively and manage customer expectations, delivering technical and operational solutions within strict SLAs and deadlines.
• Continuous Improvement: Identify and implement enhancements to IT services and processes to improve reliability, performance, and security.

What You’ll Need

• Technical Expertise: Proficiency in Windows 10/11, Microsoft Office/365, Active Directory, Group Policy Management, and networking (TCP/IP, DNS, DHCP, WAN, LAN). Experience with storage systems and performance monitoring tools is beneficial.
• Customer Service Focus: A strong, customer-centric attitude with the ability to consistently deliver excellent service.
• ITIL Knowledge: ITIL Foundation certification is required, along with practical experience in service management.
• Team Player: Ability to build positive relationships within the team and with external partners, while providing additional support when needed.
• Flexibility: Willingness to provide out-of-hours support, including on-site trackside and race team assistance, on a rota basis.

Qualifications & Desired Skills

• Required:
• ITIL Foundation Certification
• Degree or equivalent experience
• Strong communication skills in English (written and spoken)
• Microsoft Certifications
• Interest in motorsports

Key Attributes

• Adaptable to a high-pressure, ever-changing environment.
• Customer-Focused with a dedication to delivering exceptional service.
• Approachable and a strong communicator within team environments.

If you're an IT professional with a passion for motor sport and a strong background in IT support, this role offers the chance to work in a thrilling industry. You'll play a key role in supporting trackside teams and driving IT service excellence.

This is a yearly fixed term contract that renews every January