Field Service Engineer

Field Service Engineer
Car Parking Systems, ANPR & Kiosk Solutions

Location:

Birmingham (Field-Based)
Salary:
Up to £35,000 DOE + Company Vehicle + Full Benefits Package + First fix bonus scheme
Job Type: Full-Time, Permanent

The Opportunity
We are recruiting on behalf of an established technology solutions provider operating within the parking management and intelligent transport sectors. Due to continued growth, they are seeking a Field Service Engineer to support, maintain and troubleshoot a range of car parking systems, payment kiosks, ANPR technology, network infrastructure and associated software platforms across customer sites throughout the Midlands and surrounding regions.

This role would suit a technically minded engineer with experience in IP networking, software troubleshooting, IT systems, electronic fault finding and field-based customer support.

Key Responsibilities

Installation, commissioning and maintenance of car park management systems.
Service and support of parking payment kiosks, ticketing equipment and access control systems.
Diagnose and resolve faults relating to:
IP networks and communications
Switches, routers and network-connected devices
ANPR cameras and associated software
Windows-based operating systems and applications
Payment and kiosk hardware
Electronic components and peripheral devices
Carry out preventative and corrective maintenance visits.
Configure networked devices and troubleshoot connectivity issues.
Investigate software-related incidents and liaise with internal technical support teams where required.
Complete service reports and documentation accurately.
Ensure customer SLA and response time requirements are consistently achieved.
Provide a high level of customer service and technical support on-site.
Participate in an on-call rota as required.
Skills & Experience Required
Essential

Previous experience in a Field Service Engineer, IT Support Engineer, Network Engineer or Electronic Engineer role.
Strong knowledge of:
TCP/IP networking
LAN/WAN environments
Network switches and routers
Windows operating systems
Remote diagnostics and fault finding
Ability to diagnose both hardware and software faults.
Experience supporting network-connected equipment.
Good understanding of electronic and electro-mechanical systems.
Excellent problem-solving and communication skills.
Full UK Driving Licence.
Ability to work independently across multiple customer sites.

Desirable

Experience with ANPR systems.
Knowledge of parking management systems, ticketing systems or payment kiosks.
Understanding of CCTV, access control or intelligent transport technologies.
CompTIA Network+, Cisco, Microsoft or similar certifications.
Experience working within a service-level agreement (SLA) driven environment.

What's On Offer

Salary up to £35,000 depending on experience.
Company vehicle.
Company fuel card.
First fix bonus scheme.
Mobile phone and laptop.
Pension scheme.
Holiday allowance plus bank holidays.
Ongoing technical training and career development.
Full benefits package.
Opportunity to work with innovative parking and smart technology solutions.
Ideal Candidate
You will be a proactive and customer-focused engineer who enjoys troubleshooting complex technical issues across software, networking and electronic systems. Comfortable working independently in the field, you'll take pride in delivering a first-class service while supporting business-critical technology for a varied customer base.

Interested?
For a confidential discussion and full details of the opportunity, please apply with your CV. Our recruitment team is managing this vacancy exclusively on behalf of our client.

Dom @Utilise Recruitment .co .uk