Field Service Engineer

Car Parking Systems, ANPR & Kiosk Solutions

Location:

Birmingham (Field-Based)

Salary:
Up to £35,000 DOE + Company Vehicle + Full Benefits Package + First fix bonus scheme

Job Type: Full-Time, Permanent

We are recruiting on behalf of an established technology solutions provider operating within the parking management and intelligent transport sectors. Due to continued growth, they are seeking a Field Service Engineer to support, maintain and troubleshoot a range of car parking systems, payment kiosks, ANPR technology, network infrastructure and associated software platforms across customer sites throughout the Midlands and surrounding regions.

This role would suit a technically minded engineer with experience in IP networking, software troubleshooting, IT systems, electronic fault finding and field-based customer support.

• Installation, commissioning and maintenance of car park management systems.
• Service and support of parking payment kiosks, ticketing equipment and access control systems.
• Diagnose and resolve faults relating to:
  • IP networks and communications
  • Switches, routers and network-connected devices
  • ANPR cameras and associated software
  • Windows-based operating systems and applications
  • Payment and kiosk hardware
  • Electronic components and peripheral devices
• Carry out preventative and corrective maintenance visits.
• Configure networked devices and troubleshoot connectivity issues.
• Investigate software-related incidents and liaise with internal technical support teams where required.
• Complete service reports and documentation accurately.
• Ensure customer SLA and response time requirements are consistently achieved.
• Provide a high level of customer service and technical support on-site.
• Participate in an on-call rota as required.

• Previous experience in a Field Service Engineer, IT Support Engineer, Network Engineer or Electronic Engineer role.
• Strong knowledge of:
  • TCP/IP networking
  • LAN/WAN environments
  • Network switches and routers
  • Windows operating systems
  • Remote diagnostics and fault finding
• Ability to diagnose both hardware and software faults.
• Experience supporting network-connected equipment.
• Good understanding of electronic and electro-mechanical systems.
• Excellent problem-solving and communication skills.
• Full UK Driving Licence.
• Ability to work independently across multiple customer sites.

• Experience with ANPR systems.
• Knowledge of parking management systems, ticketing systems or payment kiosks.
• Understanding of CCTV, access control or intelligent transport technologies.
• CompTIA Network+, Cisco, Microsoft or similar certifications.
• Experience working within a service-level agreement (SLA) driven environment.

• Salary up to £35,000 depending on experience.
• Company vehicle.
• Company fuel card.
• First fix bonus scheme.
• Mobile phone and laptop.
• Pension scheme.
• Holiday allowance plus bank holidays.
• Ongoing technical training and career development.
• Full benefits package.
• Opportunity to work with innovative parking and smart technology solutions.

You will be a proactive and customer-focused engineer who enjoys troubleshooting complex technical issues across software, networking and electronic systems. Comfortable working independently in the field, you'll take pride in delivering a first-class service while supporting business-critical technology for a varied customer base.