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Escalation Engineer: Microsoft 365 & Cloud Infra

Job in Birmingham, West Midlands, B1, England, UK
Listing for: Thomas & Dessain
Full Time position
Listed on 2026-10-24
Job specializations:
  • IT/Tech
    Azure, Cloud Computing: Infrastructure & Operations
Salary/Wage Range or Industry Benchmark: 32000 - 52000 GBP Yearly GBP 32000.00 52000.00 YEAR
Job Description & How to Apply Below

Thomas & Dessain is seeking an IT Support specialist to deliver advanced support for Microsoft 365 and Azure, handling escalations and complex technical issues. You will diagnose desktop, networking, server and cloud-related problems, supporting clients across environments while maintaining high service quality.

In this fast-paced managed services setting, you will work with the Service Delivery team to ensure efficient operations, continuous improvement, and strong client satisfaction both

This posting is for the Escalation Engineer:
Microsoft 365 & Cloud Infra role at Thomas & Dessain, based in United Kingdom.

Join Thomas & Dessain and contribute to our ongoing work.

Take a moment to read everything above and see whether this role is right for you.

We are looking to fill the Escalation Engineer:
Microsoft 365 & Cloud Infra position at Thomas & Dessain in United Kingdom.

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