ServiceNow ITOM Service Mapping Specialist
Job in
West Midlands, Birmingham, West Midlands, B1, England, UK
Listed on 2026-10-26
Listing for:
GCS Recruitment
Full Time
position Listed on 2026-10-26
Job specializations:
-
IT/Tech
IT Business Analyst, Business Systems & Technology Analysis, Systems Analyst, IT Consultant
Job Description & How to Apply Below
Job Spec
We are looking for a Service Now Service Mapping specialist to support the mapping of application services within Service Now ITOM.
The resource will work with Application Owners, Architects and Infrastructure teams to analyse application dependencies and create accurate end-to-end service maps aligned to the Service Now CSDM model.
Key Responsibilities
- Analyse application architectures, infrastructure dependencies, credentials and access requirements.
- Design and build Service Maps for in-scope application services.
- Configure and modify Service Mapping patterns where required.
- Define and validate relationships between Business Services, Business Applications, Application Services, Technical Services and Infrastructure CIs.
- Work with application teams to validate service dependencies and map accuracy.
- Support testing and remediation of Service Mapping issues.
- Ensure service maps meet agreed acceptance criteria and provide visibility through Service Now Dependency Maps and Unified Maps.
Required Experience
- Strong Service Now ITOM and Service Mapping experience.
- Experience with Service Now Discovery, CMDB and CSDM.
- Knowledge of application dependency mapping and service modelling.
- Experience creating and customising Service Mapping patterns.
- Ability to interpret application and infrastructure architectures and translate them into Service Now service maps.
Expected Outcome Delivery of approved end-to-end service maps that provide clear visibility of relationships between infrastructure, applications and business services, enabling accurate impact analysis and faster issue resolution
GCS is acting as an Employment Business in relation to this vacancy.
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