IT Service Desk Analyst

• Provide first and second-line IT support to end users across the organisation.
• Diagnose and resolve hardware, software, network, and system issues.
• Log, prioritise, and manage incidents and service requests through the IT service management system.
• Troubleshoot issues relating to Microsoft Windows, Microsoft 365, Active Directory, and associated technologies.
• Set up, configure, and deploy desktops, laptops, mobile devices, and peripheral equipment.
• Support user account administration including password resets and access management.
• Assist with planned technology rollouts, upgrades, installations, and maintenance activities.
• Provide deskside support and hands‑on assistance to staff at the main council hub.
• Escalate complex technical issues where necessary and liaise with third-party suppliers.
• Maintain accurate records of work undertaken and update support documentation.
• Contribute to continuous improvement initiatives and technology projects.

Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared