Business Support Officer - Insurance

Prospective staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.

To provide assistance under the general direction of the Head of Insurance Services, to ensure the effective and efficient delivery of the insurance programme and claims handling function.

• Responsibility for the accurate maintenance and management of inventories and listings of insured property and assets •
• Manage process of claims for loss or damage to force property with gathering of relevant information for submission to insurers and secure recovery of funds where appropriate. •
• To assist in the management of the Force's insurance arrangements including the placement of insurance cover, payment of accounts and the maintenance of policy and insurance records •
• Maintenance and development of systems to support service delivery and timely production of data •
• To be responsible for the recording of claims and their outcomes. •
• To identify risk management issues arising and assist in the analysis of such risks •
• The post holder must also undertake other duties within their competence or otherwise appropriate to the grading of the post as and when required •
• To support the Head of Insurance Services day to day and able to cover urgent actions in exigent circumstances during their absence
• To collate and record information around KPI's and prepare relevant timely management information
  • Production of succinct information relating to all areas of work undertaken and assist in the analysis of this data •
• Where required monitor trends and anomalies within source data, reporting findings accurately and appropriately. •
• Develop and maintain relevant databases, spreadsheets and filing systems to ensure accurate up to date information is available to those that require it •
• Able to draft written communications which are timely, accurate and targeted appropriately.
• To agree and provide authorisation for payments within agreed authority levels •
• To manage from receipt to conclusion including financial negotiations claims received from all departments within the force, and also members of the public •
• Audit of reserves on all open claims against the Force, ensuring they are regularly reviewed and reflect the current financial exposure
• Where required, allocate schedule and monitor the progress of the work of a team, providing feedback where necessary. Provide guidance and support to junior colleagues through on the job training/coaching in own area. •
• To assist in the delivery of seminars and training on insurance issues
• Diary management and conference co-ordination for the insurance services team
  • To provide note and minute taking as required
• The postholder may have regular contact with various people both Within West Midlands Police and externally •
• To communicate with service users and external contacts as own section of work requires
• The postholder will ensure that all team members are aware of their health and safety obligations through training and briefing. They will demonstrate a commitment to health and safety by ensuring that the workplace is maintained in a clean and tidy condition through regular monitoring/inspection.
• The postholder will take action to prevent and reduce accidents through risk assessments and dealing promptly when notified of incidents, near misses or hazards. They will acknowledge and investigate periods of absence from work identifying any cause for concern regarding the individual's health or welfare
• The postholder is expected to demonstrate commitment to the force's approach to diversity in all dealings with colleagues, external contacts and members of the public, and to act as a positive role model for others. As well as demonstrating the highest standards of personal integrity and behaviour they must challenge inappropriate behaviour in others
• The postholder will be able to explain team objectives,…