Claim Technician

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Are you keen to work somewhere that’s stimulating and friendly, with loads of opportunities for growth and plenty of freedom to make a real impact? This could be the place for you!

We are looking for a Claims Handler to join us at INSHUR! We’re based in sunny Brighton ☀️ (sea 🌊, chips 🍟, and seagulls 🕊️ included), and our company embraces a hybrid working model
, allowing you to thrive in both collaborative office settings and the comfort of your own home 🏠. You’ll have the opportunity to work remotely while also connecting with your colleagues at our Brighton office at least once a week, fostering a dynamic and supportive environment.

You’ll be working on re‑inventing insurance in exciting markets across multiple territories including the UK 🇬🇧, US 🇺🇸, and the Netherlands 🇳🇱, with plans to expand into new European countries.

Supported by (and reporting to) the team leader, you’ll be joining a friendly team of claims professionals who thrive on delivering exceptional service to INSHUR customers.

We value high performance and care deeply about making INSHUR a place where everyone is building something special, that we can all be proud of, while enjoying the ride.

As a Claims Technician you will be responsible for managing the end-to-end handling of third‑party motor claims, ensuring efficient resolution.

• Evaluating claims to determine liability and negotiate settlements with third parties.
• Developing strong relationships with third‑party insurers, brokers, and intermediaries.
• Collaborating with internal teams to enhance claims processes and ensure a seamless customer journey.
• Embracing our technology-driven approach to maintain accurate records and reporting within our claims management system.

🎯 We don’t have a definite checklist of skills – our hiring process is much more about aptitude and passion than ticking boxes. So don’t worry if you haven’t used a particular tool or checked off all the listed skills and experience.

That said, below is a guideline of skills that we think would make you successful in this role:

• Proven experience handling personal injury claims, combining sound technical knowledge with clear communication and confident negotiation.
• Have plenty of experience in the insurance arena and are looking for more than just a job.
• Are passionate about delivering excellent customer service.
• Exceptionally proactive.
• A team player who is as eager to impart knowledge as to absorb it.
• Customer-focused with an eagle eye for refining processes for better strategic outcomes.

💡 Thrive navigating ambiguity and finding clarity in uncertain situations.

👏 Take pride in being accountable and owning your responsibilities.

🚀 Enjoy in a fast‑paced environment where change happens quickly.

🔧 Are solutions-focused and driven to overcome challenges.

💪 Embrace resilience and adapt to setbacks with a positive attitude.

🧠 Are intellectually curious, constantly seeking to learn, explore new ideas, and not afraid to question and improve your understanding.

⏳ Prefer a more structured, slow-moving environment.

📝 Feel most comfortable when tasks and processes are clearly defined from the start.

🤔 Struggle with handling multiple challenges at once or adapting to frequent changes.

🚫 Tend to stick strictly to your defined role and avoid contributing outside of your responsibilities.

30‑minute video call with the Talent Team to discuss the role and your experience.

60‑minute video call to test your technical knowledge.

An in person interview at our Brighton office.

We offer all our employees stock options and we will pay into your pension monthly. We've also built a benefits package that invests in our people’s long‑term personal and professional growth and wellbeing. Here’s a sample of what this includes:

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30 days of holiday annually, plus bank holidays

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Private healthcare for you and your family, including pre‑existing conditions

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Life insurance at 3x your salary

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13 weeks parental leave at full pay for new parents

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