Client Service Coordinator​/Administrator - Multinational Insurance Team

Client Service Coordinator/Administrator - Multinational Insurance Team

We are seeking a talented individual to join our Financial and Professional Liability (FINPRO) Multinational team s role will be based in the Birmingham office. This is a hybrid role that has a requirement of working at least three days a week in the office.

This role involves working closely with clients, brokers, insurers, and Marsh teams around the world to keep insurance programs running smoothly. You’ll build and maintain good relationships with key contacts, help manage local insurance policies as part of bigger multinational programs, and keep track of renewal schedules.

You’ll also handle important admin tasks like collecting policy documents, keeping records, and entering data.

You ideally need to have previous office experience, strong communication skills, good attention to detail, and be comfortable using Microsoft Word and Excel. Any experience in the insurance or broking industry and being familiar with multinational insurance programs would be advantageous.

• Liaise and correspond with the Finpro population including Client Executives, placing Brokers, Clients and Insurers.
• Maintain and develop strong relationships with key Insurers and gain a familiarity with Insurer networks.
• Maintain and develop strong relationships with key producing offices within the Marsh global network, including our local broker contacts. Foster good relationships with colleagues from other Marsh divisions.
• Maintain and develop strong relationships with clients and ensure a consistent service on their multinational programmes.
• Assist with the successful implementation, monitoring and overall service delivery of local policies as part of a multinational programme renewal.
• Manage the renewal timeline with key stakeholders to provide detailed feedback and support.
• Be responsible for administrative functions including chasing local policies, input of data on centrally held tracking library, record keeping and file compilation.
• Produce multinational client reports based on the regulations and requirements across the globe.
• Produce Client Reports, Benchmarking data and deliver ad-hoc information to assist with bespoke projects whilst adhering to Marsh business standards.

• Previous office based experience
• Analytical skills with excellent attention to detail
• Competent in Microsoft Office (Word & Excel)
• Good level of education

• Experience with in the insurance/broking industry
• Familiarity with multinational insurance programmes

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

#Hybrid

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit , or follow us on Linked In and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at rea

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.