Claims Apprenticeship

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Job

Location: Birmingham

Qualification: Level 3 Insurance Practitioner

Start Date: September 2026

Closing date for applications: 8th March 2026

Insurance is so much more than you think!

Are you looking for a career that will excite, challenge and inspire you? If so, an apprenticeship could be the ideal role for you! You’ll find the perfect balance of real life, on the job experience, whilst having time to complete your studies, apply your knowledge and earn qualifications too. With plenty of support around you, including your buddy, you’ll have lots of opportunities to shape your career and to make a difference to our customers at a time when they need us the most.

This is a permanent role, your apprenticeship is just the start of your career with us. We'll continue to cheer you on every step of the way once you’ve finished and will remain committed to help you grow. Working in insurance is so varied, you’ll find that there are so many different opportunities for you to explore. An apprenticeship is the perfect way to fast-track your career!

An insurance claims handler helps people who have had something go wrong, like an accident or damage. They check their insurance policies and make sure our customers get the support they need from their insurance product.

Our Claims Apprenticeship programme is a great opportunity for anyone looking to start a career with one of the world’s most successful insurance companies.

Your role could involve:

• Receiving and recording new claims.
• Reviewing claim details and gathering additional information.
• Providing empathetic and efficient support to our customers when they need us most.
• Providing updates, answering enquiries, and addressing customer concerns.
• Reviewing complex technical files.
• Working with large volumes of data.
• Collaborating with other departments.
• Assisting in negotiations and settlements, preparing and issuing payments or denials.

• Understand the general principles in the claims handling process.
• Learn about various insurance products and associated services.
• Develop your ability to build and manage relationships.
• Learn about the various rules and regulations that claims handlers need to consider when dealing with claims.
• Be able to carry out initial assessments, evaluate policies and products and how to settle claims.
• Understand the difference between insured and uninsured losses.

• 28 days holiday plus an additional 3 volunteering days.
• Private medical cover.
• 12% company pension contribution.
• Annual company bonus.
• Discounted gym membership.
• Discounted gadget insurance.
• Discounted technology offers.

• Due to government restrictions, you must have the permanent right to reside and work in the UK before you apply. Also, you must have resided in the UK for a minimum of three consecutive years at the time of application.
• A minimum of five GCSEs (or equivalent) at grade C/4 including Maths and English.
• A professional attitude with a positive ‘can do’ approach to your work.
• Strong interpersonal and communication skills.
• Ability to build strong working relationships.
• NB:
  Due to Apprenticeship funding rules, we can only accept applicants who haven’t completed a qualification in the same field at the same or higher level to the course you are applying for.

We’re passionate about diversity and inclusion. We want our people to bring the whole of themselves to work. You’ll have every opportunity to use your drive and enthusiasm to innovate the future of Zurich. Everybody is made to feel welcome, different opinions are valued, personal needs are respected, and opportunity is equal for all.

We are unable to progress your application if you don't meet our criteria listed above. Please ensure you have the right to reside and work in the UK before you apply as we are unable to provide sponsorship. You must have resided in the UK for a minimum of three consecutive years in order to apply.

• 12% defined non-contributory pension scheme.
• An…