Claims Bordereaux Technician - FTC

Job Title:

Claims Bordereaux Technician

Contract Type: 12 month FTC

Division:
Claims Solutions

Reports To:

Claims Bordereaux Team Manager

Key Relationships:
Claims team, external service providers, UCO, Underwriters, and other staff

To manage Claims Bordereaux for a portfolio of delegated accounts and perform core processes assigned to the team for those accounts. This includes administrative and agreement processes related to the delegation of claims handling services. Consistently deliver these processes and assist with identifying opportunities for improved efficiency and consistency through process improvement and automation.

• Perform the core processes necessary for controlled delegated claims handling:
  • Review, reconciliation, and agreement of claims bordereaux (BDX)
  • Agreement of fee/settlements within authority
  • Management of data associated with BDX processing on internal Claims database, Claim Center
  • Liaise with claims managers, brokers and Delegated Claims Adjustors (DCA’s) to resolve BDX issues that arise
  • Escalation of DCA over authority claims to Claims Managers
  • BDX review and activities to be completed in line with team performance SLA’s
  • Liaise with Claims Managers to ensure smooth transition of new accounts into the team
• Take ownership of the BDX format and processing on Delegated Data Manager for accounts owned
• Take ownership of the recovery of Loss Funds for managed accounts and oversee the process for getting the Loss Funds returned promptly
• Take initiative to identify and resolve problems as they arise to facilitate the smooth running of the team’s core processes.
• Collaborate with other Claims BDX Analysts to ensure teams are meeting performance SLA’s and supporting each other during busy periods
• Work with Claims BDX Team Manager to support and assist with the training process for new joiners
• Contribute to ad-hoc team projects and data exercises as they arise
• Prepare, interpret and analyse statistics in response to ad-hoc requests for information and feedback any relevant trends or significant developments to appropriate staff.

• Support the analysis and management of bordereaux from third party providers, using various processing systems such as ECF2, DDM and Claim Center.
• Assist with documentation and maintenance of processes relating to review and reconciliation of bordereaux, and team procedure documents.
• Assist with the review and reconciliation of loss funds.
• Working with the wider claims teams to understand their data requirements, and any action required to facilitate upload of their data on to the system.
• Analysis of bordereaux to ensure that the bordereaux uploaded into the DDM database in a clean, consistent manner. This involves ensuring that bordereaux provided by DCA’s are consistent with Lloyd’s Cover holder Reporting Standards (v5.2) as well as Beazley’s own data requirements for regulatory and internal reporting.
• Review of Monthly MI reports and proactively manage and ensure all managed accounts are up to date.
• Liaise with staff in other teams and with external parties such as Xchanging, service providers and brokers to obtain or provide claims files, documents, or data.
• Prepare regular and ad-hoc claims reports as required, including manipulating data in Excel, Access, and other reporting tools.
• Prepare files, documentation and reports as required for claims related meetings.
• Support claims performance measurement / management efforts including production of regular and ad-hoc management information for presentation or distribution to the Team as required.
• Support the improvement and build of management information (MI) reporting related to both delegated and non-delegated partners.

• Support the Vendor Account Management Team with effective oversight of our DCA arrangements to make sure that they deliver service levels comparable to those of Beazley and provide value for money.
• Work closely with all Claims personnel to achieve an integrated and seamless claims handling experience for our customers.
• Identify and implement process improvements either through optimization or automation.
• Have detailed knowledge of processes within the…