Claims Handler

To keep up with our growth in the UK and Ireland, we’re looking for a dedicated Claims Handler to join our growing team in Birmingham. This is a key role in delivering a first-class claims experience to our clients, providing timely, empathetic, and effective claims handling across a variety of insurance products.

Here at NFP (an Aon company), we pride ourselves on being a local business with a global reach
. This isn’t just corporate jargon, it highlights our commitment to building close, lasting personal relationships with our clients, while possessing the rare capability of solving their full range of business and people challenges around the world.

• Dealing with incoming enquiries from clients, insurers and other third parties in a professional and timely manner
• Managing client’s claims including advice on cover and indemnity
• Actively monitor progress on outstanding claims and provide timely and accurate feedback to clients and Account Executives
• Liaising with Insurers, Loss Adjusters and other third parties
• Dealing with claims on behalf of carriers on a delegated authority basis where agreements are in place
• Providing technical and administrative support to the Directors and Account Executives
• Undertaking other duties as assigned by Team Manager
• Running and amending client reports

• A high level of inter-personal skills with an ability to build successful, mutually beneficial business relationships
• Communication skills – someone who is able to communicate to people with various levels of knowledge, face to face, over the telephone and in writing
• Planning, organisational and time management skills
• Problem-solving
• Computer literacy and a thorough understanding of Company software
• Good IT skills in particular Microsoft Word/Excel/Outlook
• Experience handling Property, Casualty and Motor claims
• Experience working in a Commercial Insurance setting
• Knowledge of FCA regulatory requirements

• Working in a dynamic, fast-paced organisation in an exciting industry
• The opportunity to do globally impactful work from day one
• Learning from industry and business line specialists with decades of experience
• A huge variety of projects to work on and challenges to solve
• Our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being
• A rich suite of employee benefits and out-of-work perks

We’re committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage of the application or interview process, please let our Talent Team know – we’ll do our best to support you.