Account Handler

We’re hiring for a Commercial Account Handler to support our growing Insurance team!

To keep up with our growth in the UK and Ireland, we’re looking for a dedicated Account Handler to join our dynamic Insurance Services team. Putting people first is at the heart of everything we do, and that extends to our clients as well as our employees. As one of our Account Handlers, you’ll be supporting the administration of client’s insurance requirements including general enquiries, renewals, mid-term adjustments, obtaining quotations and account procedures.

We’re looking for someone with:

• High level interpersonal skills with an ability to build successful, mutually beneficial business relationships
• Computer literacy
• Report writing experience
• Planning, organisational and time management skills
• Confidence in being able to communicate to people with various levels of knowledge – face to face, over the telephone and in writing
• Knowledge of Acturis
• Experience of working as an Account Handler in a similar broking or sales environment
• Experience of working to high standards of FCA compliance

Using these skills, you’ll be:

• Actively securing renewal business by re-broking existing business
• Handling any complaints in accordance with company procedures and regulatory requirements
• Reviewing the demands and needs of clients and advising on the most appropriate insurances to meet their demands and needs
• Developing and maintaining a professional working relationship with all clients and providing expert product advice and guidance
• Ensuring all business activity fully complies with FCA regulation whilst using checklists to support documentation to assist with demonstrating compliance
• Ensuring bad debt queries are dealt with efficiently and in line with company procedure
• Responding to client/insurer/third party enquiries by written or oral means

With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialises in helping businesses in four core areas:

• Insurance (helping them manage key risks)
• Health and safety (supporting them to create a safer workplace for their employees)
• Employee benefits (helping them reward their people more effectively)
• HR, people and talent (supporting employers and their people to thrive through changes and challenges)

What you’ll love about working here

• Working in a dynamic, fast‑paced organisation in an exciting industry
• The opportunity to do globally impactful work from day one
• Learning from industry and business line specialists with decades of experience
• A huge variety of projects to work on and challenges to solve
• Our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being
• A rich suite of employee benefits and out‑of‑work perks

It’s important to know you’re paid fairly for the hard work you put in, which is why we complete regular reviews to keep your salary in line as you progress. Plus, we offer initiatives to support and give you financial peace of mind.

• Matched employer pension contributions
• Life Assurance and Group Income Protection
• Lifestyle discounts for well‑known brands

We appreciate the importance of your life outside of work and the benefits of an effective work‑life balance. That’s why our policies and culture respect your ability to be flexible, helping you be your best self both in and out of the office.

• Opportunity for hybrid working
• Generous annual leave allowance

We firmly believe in supporting the whole person, not just the employee. At NFP, you have access to a number of initiatives and resources designed to support your physical and mental health and wellbeing.

• Comprehensive private healthcare
• Health‑care cash plan
• Additional days off throughout the year to focus on your wellbeing

At NFP, your sense of purpose will stretch far beyond your job role. With numerous opportunities to support charities and local initiatives close to our heart, you’ll be able to join us in making a real difference.

• Numerous charity fundraising challenges and events throughout the year
• Op…