Interventions Claims Handler

Interventions Claims Handler (Hybrid)

Birmingham Business Park B37

Monday - Friday between 8.30am - 8pm (37.5 hours a week)

1 x Saturday every 4 weeks

£27k plus commission

Southam Selections are working with an Accident Management company based in Birmingham Business Park. They are going through a lot of growth and are now looking for 2 x handlers to join their team.

The role;

• Making outbound calls with the aim of successfully capturing third parties, to strive towards commercial goals.
• Mitigating the cost of your captures by establishing the needs of the third party and following our processes
• Supporting the after-capture process in handling claims and mitigating the claims spend.
• Ensuring all claims are processed with an eye for potential fraud, exaggeration, and indemnity.
• Reviewing claims processes and recommending changes. You will also be highlighting missed opportunities, leakage, and areas for improvement.
• Supporting technical intervention claims matters in respect of questions / escalated customer scenarios and calls/liability referrals etc.
• Supporting the team and continually helping them to develop their knowledge and skill set.
• Ensuring the claims are reserved correctly and keep our portfolio financially accurate with each touch of a claim.

Experience needed

• Experience in working within FNOL / Motor Claims / Intervention teams
• Understanding of the customer claim journey from FNOL through to settlement
• A keen eye for detail and proven ability to mitigate third party costs.
• Confidence in knowledge of liability, fraud, and indemnity

About you;

You truly care about the third‑party claims journey.

Tenacious and determined to make successful captures.

You enjoy problem solving and creating innovative solutions to complex problems.

Able to work in a high growth environment and are highly adaptable to change.

Selfless and willing to share learnings with your team.