Operations Team Leader – Insurance

Operations Team Leader – Insurance | Birmingham | £45,000–£50,000

A specialist B2B insurance intermediary is looking for an Operations Team Leader to take ownership of day-to-day operations from their Birmingham office.

This is a hands-on role combining people management, operational control, and regulatory compliance oversight — ideal for someone who enjoys building efficient processes within a small, close-knit team with genuine scope to shape how the office runs.

Head of Operations

• Managing a small team, ensuring smooth day-to-day running of the office in line with business goals
• Overseeing premium collection and claims handling processes
• Maintaining accurate, up-to-date company records
• Acting as primary point of contact for audit requests from underwriters, auditors, and regulators
• Coaching and developing the team to perform at their best
• Owning the accuracy and timeliness of financial and bordereaux returns to underwriters
• Managing relationships with key suppliers and third-party providers
• Producing and presenting MI reporting to internal and external stakeholders
• Representing the business client-facing, with technical credibility across insurance product lines

• Minimum 3 years’ experience in General and Life insurance
• Comfortable operating independently in a regulated environment
• Working knowledge of FCA requirements, Fitness & Probity standards, GDPR and consumer protection legislation
• Strong supplier and stakeholder management experience
• Confident with MS Office and CRM/policy administration systems
• Third-level qualification in Finance, Project Management or related discipline
• CII (or working towards) desirable; other regulatory qualifications an advantage

• Graduated holiday entitlement linked to service
• Support toward insurance qualifications
• Real scope to shape how the operation is run