Technical Supervisor – Military Deafness

• Plan and distribute workload across the team, paying appropriate attention to individual team member's current capability, to ensure the timely and profitable completion of cases.
• Provide supervision and technical support to their team, enabling individuals to continue to progress in role.
• Ensure compliance with benchmarks set by Keoghs and by clients whilst driving quality of delivery.
• Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.
• Act as the first point of contact for client complaints, taking action to resolve issues as swiftly and effectively as possible.
• Complete projects and process updates in order to improve current operating practices or to address specific client issues.
• To ensure compliance with the SRA Standards & Regulations.
• #INDUKI

• Experience in the file handing of disease claims with a handling authority of £100k.
• Technical knowledge of a NIHL Claims.
• Proficient in all stages of both the pre litigation and litigation process of disease claims.
• Demonstrate some prior experience of:
• Successfully leading a project or a team to deliver on outcomes in insurance/legal sector (Desirable).
• Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability.
• Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system.
• Due to the nature of this position, this role requires candidates to be a sole British National or dual national with one part being British, with no restrictions on working in the UK.

Demonstrates expertise in managing disease claims, ensuring compliance with SRA Standards & Regulations, and effectively leading teams to enhance performance and client satisfaction. Proficient in the pre-litigation and litigation processes, with a focus on continuous development and technical support for team members.

• Disease Claims Handling
• SRA Standards & Regulations Compliance
• Team Leadership
• MS Office Proficiency
• Claims Management System Experience

• Disease Claims
• Pre-Litigation Process
• Litigation Process
• File Handling
• Project Management

• Problem Solving
• Communication
• Supervision
• Coaching

• NIHL Claims
• Insurance Sector
• Legal Sector
• Client Complaints Management

• MS Office
• Claims Management System