Group Insurance and Claims Manager

Together, we move what matters We are at the start of something powerful. Heavy Haul Rail was created with a simple but transformative belief: the UK deserves a smarter, cleaner, more resilient freight future. And we have the opportunity to build it. Every role in this business carries purpose. Whether you work in operational delivery, driving trains, engineering, or business support, the work you do contributes directly to reducing emissions, easing road congestion, strengthening supply chains and powering British industry.

This is meaningful work, with real impact. Who we are Previously operating as Freightliner’s Heavy Haul business, we are now an independent company following CMA CGM Group’s acquisition of Freightliner UK’s Intermodal Logistics business in January 2026. Heavy Haul Rail is the UK’s next-generation rail freight partner built for a sector ready to evolve. We believe it’s time to move differently.

Congested roads, rising emissions, fragile supply chains. These aren’t just logistical challenges; they’re environmental and economic wake-up calls. We’re here to lead the modal shift, helping businesses transition from road to rail with confidence, clarity and measurable impact. We move 17 million tonnes of freight a year for customers in the industrial, energy and construction markets. The company operates 95 locomotives and over 1000 wagons.

Heavy Haul Rail’s team of 950 supports customer deliveries to over 100 locations across the UK, running 250 trains per week. Heavy Haul Rail also supports the renewal and maintenance of the rail infrastructure and provides specialist services to passenger train operators and rolling stock companies. But none of this happens without our people. We are looking for an experienced Group Insurance and Claims Manager to join our Birmingham-based team.

This is a pivotal role with responsibility for leading the Group’s insurance and claims programmes across the UK and supporting aspects of our European operations. You’ll play a key role in protecting our business, supporting strategic growth, minimising risk and ensuring we recover value when incidents occur.

Lead the annual insurance renewal programme for the Heavy Haul Rail Group.

Manage all insured and uninsured claims, ensuring effective investigation, resolution and recovery.

Develop and implement insurance strategies that support new business opportunities and future growth.

Build strong relationships with brokers, insurers, loss adjusters, solicitors and other external stakeholders.

Support claims investigations across multiple insurance classes, including property, liability, motor and freight-related losses.

Analyse claims trends and loss performance, identifying opportunities to reduce risk and improve business resilience.

Maintain accurate claims and insurance reporting, ensuring senior stakeholders have clear visibility of financial exposures and liabilities.

Partner with Commercial, Legal, Finance and HSSE teams to review contracts and provide expert insurance guidance.

Drive continuous improvement in claims handling processes to increase efficiency and reduce costs.

Support recovery of Schedule 4 and Schedule 8 claims and maximise recoveries arising from losses and business disruption.

Contribute to wider enterprise risk management and business continuity initiatives.

Deliver training, advice and guidance to colleagues across the business on insurance and claims matters.

Provide monthly and quarterly reporting for governance, audit and leadership requirements.

We’re looking for a commercially minded insurance professional who combines technical expertise with excellent stakeholder management skills. You’ll bring:
Significant experience managing…