Claims Technician – Domestic Major Loss

• Support the Loss Adjuster throughout the handling of claims
• Serve as the first point of contact for customers
• Guide customers through the claims process
• Decipher claim details and recommend settlements
• Collaborate with contractors to arrange repairs
• Communicate with policyholders, insurers, contractors, and other stakeholders
• Explain complex details to claimants
• Help keep claims moving forward through independent thinking
• Work behind the scenes for UK insurance brands helping resolve claims

• Previous experience in a claims environment is essential
• Experience in managing property claims
• Excellent written and verbal communication skills
• Ability to explain complex details clearly
• Ability to negotiate fair settlements
• Conscientious and hardworking
• Flexible and adaptable during times of high volumes

Demonstrates expertise in managing property claims and guiding customers through the claims process while effectively communicating complex details. Proven ability to negotiate settlements and collaborate with various stakeholders to ensure efficient claims resolution.

• Claims Management Experience
• Property Claims Handling
• Excellent Communication Skills
• Negotiation Skills
• Customer Service Orientation

• Conscientious
• Hardworking
• Flexible
• Adaptable

• Claims Environment
• UK Insurance
• Settlement Recommendations
• Stakeholder Communication
• Claims Process Guidance