Insurance Claims Apprenticeship Programme

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture.

It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Location:

Birmingham

Start date:

September 2027
Salary: £23,000
Duration:
You’ll join us in a permanent role from day one while completing an 18-month development programme.

Structure:
You’re expected to work in the office at least 4 days per week and must live within a commutable distance.

Level 3 Insurance apprenticeship

This is more than your first job. You’ll gain real experience, work towards a recognised qualification and build skills that will shape your future.

Our Commercial & Schemes team helps a range of businesses protect themselves against the risks they face every day. Our Claims team steps in when something goes wrong and a client needs to use their insurance. Whether they have experienced damage, an accident or another unexpected event, we guide them through the claims process and help them work towards the best possible outcome.

You’ll join Howden on a permanent role and complete an 18‑month development programme designed to develop your technical knowledge, professional skills and confidence to kick start your career.

You will begin with a structured induction before joining our Claims team, where you will work alongside experienced colleagues and gradually take on more responsibility. During the programme, you’ll:

• Support Claims Handlers and Executives by gathering information from clients about their claims.
• Gain hands‑on experience learning how insurance policies work and how cover is assessed for different client claims.
• Learn how to handle calls with clients and deliver excellent customer service.
• Support the team with following up with clients and insurers to keep claims moving.
• Help prepare reports and analyse data.

• No insurance experience is needed; we’ll teach you everything you need to know!
• Confident communicating with a wide range of people, including over the phone.
• Organised and able to manage multiple tasks effectively.
• Someone who enjoys building positive relationships and delivering great customer service.
• A keen problem solver who uses their attention to detail skills when solving challenges.
• Curious and motivated to learn and grow your career in insurance.
• Able to stay calm and positive when faced with challenging situations.

• Have the full and unrestricted right to work in the UK.
• Have lived permanently in the UK for the last 3 years.
• Have achieved a grade C/4 in GCSE English and Maths.
• Not already hold a qualification that significantly overlaps with the content of this apprenticeship.

• £23,000 and a generous pension scheme.
• Completing fully funded professional qualifications relevant for your role.
• Structured learning and development through our 18-month apprenticeship development programme.
• 25 days' annual leave, plus bank holidays.
• Access to discounted personal health policies, wellbeing support and a range of employee benefits and insurance products.

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