SmartSolutions Project Coordinator

Project Coordinator

Smart Solutions is seeking a dynamic and organized Project Coordinator to join our innovative National . As a Smart Solutions. As Project Coordinator, you will play a crucial role in managing and delivering cutting‑edge smart technology projects that drive efficiency and innovation for our clients.

• Building and maintaining successful partnerships with customers, colleagues and suppliers and focus on the achievement of long‑term customer loyalty.
• Responsible for set up of customer servers and report schedules.
• Ensure achievement of all relevant Key Performance Indicators, targets and objectives.
• Manage customer day to day queries, first‑line technical support, additions to servers and escalating outstanding issues to Tech Supplier Support.
• Actively identify new opportunities to increase existing customer stock managed through the solutions by mining customer reports and increase Rexel Share of wallet.
• Acting as the liaison between Rexel, Tech Supplier and Customer to ensure that all required tasks and milestones are met to hit implementation date.
• Managing Smart stock License renewal schedule, informing stakeholders and raising orders on Inventor‑e at the appropriate time.
• Utilising IT systems such as Sourcerer, M3 and Microsoft Office to generate required reporting for both Customers and Rexel.

• Experience of dealing with customers and key stakeholders day to day and managing their expectations.
• To have experience of managing projects.
• Aknowledge of M3 and Rexel customer proposition and operations.
• Excellent communication skills (including persuasion and influencing).
• Good relationship building skills.
• Excellent interpersonal skills with the ability to influence across a cross functional team to deliver target performance.
• Intermediate IT skills (i.e. outlook, excel, PowerPoint).
• Working knowledge of M3 across a range of branch processes and procedures is advantageous.
• Commercial awareness.
• Good organisation, planning and time management skills.
• Electrical product knowledge is advantageous.
• Full driving license.

This is a fixed term contract to cover Maternity leave, but could lead to a full time position.

We are seeking an experienced Project Coordinator to support the day‑to‑day operations of our Smart Solutions Project Team. This is a 12 month fixed term contract covering for Maternity Leave. This is a hybrid opportunity with 1-2 days spent collaborating in our offices in Bromsgrove, the remainder from home or at Customers premises.

You will be responsible for effective management of existing Smart Solutions customer accounts, providing day to day branch and customer support by managing and responding to daily queries, updates, issues via both managed email and phone. Liaising with Customer, Branch and our Tech supplier to ensure that all desk-based implementation tasks and operations are effectively managed day to day to ensure deadlines are met to meet Smart Solutions targets.