BSL Interpreter​/Business Manager

About The Role

Are you passionate about supporting the deaf community?

Word
360 is an award-winning tech-enabled communication company that specialises in working within the health and social care sectors supporting large organisations with their communication needs. Our clients include the NHS, local authorities, other public sector clients.

We are looking for an expert to support our deaf service users as we continue to expand our services.

Within this role,you will coordinate and manage theday-to-day operations of our deaf interpreting services, ensuring the smoothand efficient delivery of service. You will be determined to sourcetheappropriate resources to meet the growing demand.

If you want to grow your skills beyond an interpreter and have a positive impact on the deaf community, this role is foryou.

• Coordinate and manage the day-to-day operations of BSL interpreting services.
• Identifysharedobjectives that align with the goals of each department.
• Build andmaintainrelationships with the deaf community across the UK
• Deliver BSLvideointerpreting, where required, and occasional face to face
• Deliver training to our clients about supporting the deaf community
• Access our database of experienced interpreters andidentifyindividuals with relevant skills, experience, and availability to meet the client’s needs.
• Recruit and onboard experienced BSL interpreters

• Hybrid role where you will alsobe required to come to our Edgbaston office
• Registered BSL interpreter (RSLI) preferred
• Have 2 or more years' experience supporting the deaf community
• Must have strong organisation skills a master at problem solving and attention to detail whilst working under pressure.
• Strong written English language skills
• Be well organised with a high attention to detail
• Have excellent interpersonal skills and the ability to communicate at all levels
• Proficient in the use of Microsoft Office, particularly MS Word document styles
• The ability to work under pressure to tight deadlines and communicate and influence at senior levels
• Effective communicator
  using phone, email, letters, reports, presentations and face-to face contact
• Quickly assess the urgency and importance of tasks and act accordingly.
• Ability to work independently to achieve results.

• Holiday Allowance:24 days of holiday per year, plus bank holidays, and an additional day off for your birthday.
• Loyalty Reward:
  
  Earn an extra paid holiday for every two years of service, up to a maximum of 29 days.
• Comprehensive Training:
  
  Enjoy a structured onboarding process, full training, and ongoing development opportunities, including annual group training to help you excel.
• Employee Recognition:
  
  Celebrate achievements with our employee awards and development programs.
• Health and Wellness:
  
  Benefit from health insurance, reduced gym memberships, reduced cinema tickets, and more.
• Career Growth:
  
  Your efforts drive your success. With our ambitious growth plans, you'll continually expand your expertise and opportunities.
• Cycle to Work Scheme:
  
  Join the cycling revolution with our support.
• Pension Scheme:
  
  Secure your future with our workplace pension plan.
• Paid Sick Leave:
  
  Rest assured with paid time off during illness.
• Social Events:
  
  Engage with colleagues and innovate through business-wide social events.
• Free DBS Renewal
• NRCPD fees paid

• Successful applicants will complete a short pre-screen, including recorded answers to a few questions.
• If shortlisted, you'll be invited to a first interview (via Microsoft Teams or in person).
• Finalists will attend a final interview (again, either online or face-to-face).
• Please note, the process may change

Diversity, inclusion and wellbeing is an important part of Word
360
's…