Customer Supply Chain Executive

At Beiersdorf, we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin and Elastoplast.

As the Customer Operations Executive, you will provide excellent end-to-end supply chain customer service, from order receipt to delivery, ensuring customer operational targets are met. You will build strong customer relationships, drive supply chain best practices, and continuously improve order processes to achieve efficient and effective fulfilment.

12 months Fixed Term Contract

Your Tasks

Customer Supply Chain Development

• Collaborate with the customer’s supply chain teams.
• Understand the Retailers extranet systems (if appropriate) and proactively provide solutions.
• Maintain all supply chain trackers, analyse data, and recommend and communicate action plans.
• Co-ordinate plans to ensure service level, stock levels, new launches/range changes are effectively managed.
• Support the Internal Sales Team.

Customer Focus

• Identify and communicate customers agreed measures/KPIs and make sure these become visible and are achieved.
• Liaise with the wider Supply Chain team to understand and utilize any tools and customer processes.

Order Management

• Ensure all orders are processed correctly and efficiently to achieve service level targets within all customers.
• Pro-actively support the wider team to ensure ‘perfect order’ is achieved on all orders and suggest any measures that will manage future order demands and reduce errors.
• Co-ordinates and communicates new line information to the customer.
• To conduct regular audits with the customer.

Relationship Management

• Establish yourself as a key member of a cross functional account team always ensuring effective flow of information. Lead information on Supply Chain matters.
• Develop Customer Supply Chain relationships. Respond to specific demands, identify, and build upon areas for development in order to maximize opportunities.
• Plan and direct regular review meetings with customer supply contacts, involving internal and external contacts.

Query & Customer Complaints Resolution

• Pro-actively reviews and resolves all delivery queries.
• Identify ‘root causes’ and recommend a course of action.
• Identify any process improvements.

Reporting

• Completion of the service level scorecard, which includes customer KPI measures. Monitor and analyze data and provide feedback to relevant parties with recommended actions.
• Monthly completion of service level information, including customer KPI’s.
• Report daily orders against required targets.
• Prepare completion of internal reports to include customer activities, issues and opportunities.

Your Profile

• Experience in Supply Chain, preferrably customer focussed in an FMCG environment.
• Strong communicator with proven analytical skills and FMCG supply chain knowledge.
• Comfortable working with SAP and Excel & quick to learn systems.
• Effective at building relationships, influencing stakeholders, and driving results through collaboration.

Additional information

At Beiersdorf, we see you as a person – far beyond your title or role. Our goal is to provide the flexibility and support you need for your professional and personal success through our work environment. That is why we have a lot to offer!

We offer a competitive salary along with an annual bonus (subject to conditions). Other benefits include:

- 25 days holiday (buy and sell holidays), Defined contribution Pension, Private medical & dental insurance, Life Assurance, Discounts on products.

We embrace Diversity and Inclusion and are committed to providing equal opportunities to all of our applicants – regardless of race, gender, age, religion and beliefs, sexual orientation & gender identity, disability, cultural, ethnic or national origins.