Bulk Customer Coordinator

## Bulk Customer Coordinator Apply locations:
Birmingham, United Kingdom time type:
Full time posted on:
Posted Todayjob requisition :
R2612114

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Apply today!#
** Job Details
**** Bulk Customer Coordinator
** This role is in support of Cencora's wholesale distribution services in Europe operating through our Alliance Healthcare business.
** Department:
** Operations        
** Location**:
Birmingham
** Hours**: 39hrs 5 days from 7 per week
** Salary**: £29.041 per annum               
** Job Scale:
** The trading function is a critical component of the Health & Beauty category commercial offer.  This exists to meet the needs of large-scale customers who require negotiated pricing and a bulk delivery service. The customer relationships are managed by a team of Trading Account Managers (TAMs) who negotiate and submit customer orders for operational fulfilment**.
**** Job Purpose**:

The role of the Bulk Customer Coordinator is to ensure customer experience is optimised by delivering on commercial and warehouse SLAs, through end-to-end business processes, maintaining records according to Standard Operating Procedures (SOPs), and working in collaboration with the Health & Beauty Teams. You will align on plans for customer order requirements and challenges as well as coordinating the transportation of outbound deliveries to customers including liaison with customers, couriers and the transport department.
** Key Accountabilities**:
* Working with the Central Logistics Centre management team to ensure delivery of the trading function SLA’s and proactively communicating any anticipated risks.
* Maintaining the trading tracker throughout the day to ensure all stakeholders have a live view of order statuses.
* Collaborating with the TAM team to understand priorities and deadlines.
* Communicating challenges and exceptions to the TAM team, so that customers can be consulted about order fulfilment and missing data issues.
* Working closely with CLC Inbound Goods-In Teams to log and monitor all expected incoming supplier deliveries to ensure prompt and accurate goods receiving and appropriate segregation of inventory.
* Inputting all customer orders on to the system accurately in a timely manner.
* Reviewing available credit for pending and in-progress orders to anticipate insufficient credit issues with Customer Finance Teams.
* Managing customer claims
* Liaising with the stock rationing team to request temporary ration lifts where required for charging orders.
* Identifying Trade Co systems, process and operational issues and collaborating with key stakeholders to develop solutions that enhance efficiency and productivity.
* Resolving all Health & Beauty, TAM and Own Brand Commercial, Warehouse and Transport queries within 24 hours
* Attending regular review meetings with the TAM team.
* Update and circulate internal reporting to defined cadence.
* Investigate any unlabelled stock in the Trade Co area and support Inventory activities working with the CLC Inventory Team.
* Ensure protected stock is released to general inventory promptly when no longer required by the Trade Co.
* Focus on key Trade Co Customer Satisfaction Drivers including Expiry Dates.
* Support the Area Customer Experience Manager with investigating and resolving customer complaints relating to Trade Co supplied orders.
* Identify and where appropriate support implementation of cost-saving initiatives.
* Ensure all products are handled and stored according to standard operating procedures and regulatory requirements for quality control.
* Efficiently perform general warehouse associate duties not limited to, moving stock, loading pallets, picking goods, cleaning up spillages and processing returns..
** Knowledge, Skills and Experience Required**:

Any prior knowledge of the following would be highly advantageous:
*…