National Customs Operations Manager

As a Customs Specialist at Kuehne+Nagel, your job is to optimise logistics to keep our global supply chains running smoothly. But the impact of your work goes beyond that. It s import and export work, but it s also so much more than we imagine.

Are you ready to take full ownership of customs operations at a national level and drive transformation across a complex logistics environment?

As National Customs Operations Manager, you will play a pivotal leadership role in ensuring compliant, efficient and future-ready customs operations across all business units. You will shape strategy, lead high-performing teams, and drive innovation through continuous improvement and digitalisation.

• Lead and oversee national customs operations, ensuring compliance and operational excellence across all business units.
• Drive continuous improvement initiatives to enhance productivity, efficiency and service quality.
• Identify and implement automation and digital solutions to optimise customs processes.
• Support the onboarding of new business, including RFQs and operational integrations.
• Build strong customer relationships and represent the operations function in key customer engagements.
• Collaborate across functions, including IT, Sales, Compliance and Operations, to deliver innovative solutions.
• Lead and manage strategic projects, ensuring successful implementation and measurable outcomes.
• Inspire, develop and lead a high-performing, inclusive team while fostering a strong performance culture.

• Proven experience in customs operations management within a logistics or supply chain environment.
• Strong knowledge of UK and international customs regulations and compliance requirements.
• Demonstrable experience in process optimisation, automation and continuous improvement.
• Leadership experience with the ability to motivate, coach and develop diverse teams.
• Strong project management skills, with experience of leading cross-functional initiatives.
• Excellent stakeholder management, communication and collaboration skills.
• Proficiency in customs management systems (e.g. Cargo Wise or similar platforms).
• Fluent English; additional language skills would be an advantage.

This is an opportunity to shape and transform customs operations on a national scale while playing a key role in driving innovation and strategic direction. You ll enjoy a high-profile role within the organisation, working closely with senior stakeholders and global teams in a dynamic, international environment.

In return, you ll benefit from excellent career development opportunities, ongoing learning and the chance to be part of a forward-thinking organisation committed to growth, digitalisation and operational excellence. Your ideas, expertise and leadership will have a direct impact on our continued success.

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.