Seafreight Import Key Account Coordinator

Benefits:

Twice-yearly discretionary bonus, subject to both company and individual performance

Enhanced pension scheme with Legal & General

25 days annual leave plus bank holidays

Health scheme benefit

Life Assurance scheme, including GP access

Employee Assistance Programme (EAP) with 24/7 confidential support

Location:

Erdington, Birmingham. Primarily office-based, with occasional attendance at another local office to provide holiday cover (with prior notice).

Hours:

Monday to Friday, 8:30am to 5:00pm (one-hour lunch break)

• Create and maintain freight jobs using pro-forma invoices, purchase order information
• and supplier documentation.
• Chase suppliers and shippers for booking confirmations, shipping instructions, documentation and outstanding information.
• Maintain shipment trackers, schedules and customer visibility reports, ensuring milestones and outstanding actions remain current.
• Coordinate with the customer, suppliers, shipping lines, hauliers, warehouses and internal operational teams.
• Maintain accurate electronic records and upload customer-facing documents to the agreed platforms.
• Customs and Regulatory Compliance - Essential
• Complete and control UK import customs declarations, including the review of commercial invoices, packing lists, bills of lading, commodity information, origin data
• and customs valuation information.
• Check declaration accuracy, manage duty and deferment requirements and lift discrepancies before submission.
• Create and manage IPAFFS notifications and CHEDs for applicable food and Products of Animal Origin movements.
• Manage Port Health queries, health certificate documentation and supporting regulatory records.
• Complete and track duty reclaims.
• Support HMRC or customer audits through accurate document collation and record retention.
• Support European movements and the associated customs or regulatory requirements where required.
• Customer Reporting, Financial Control and Billing
• Prepare weekly shipment schedules and operational status reports for the customer.
• Produce monthly management reports covering delivery activity, insurance, quay rent, container or shipping line information and related account measures.
• Complete weekly bulk invoicing, check charges and ensure deliveries are billed accurately.
• Prepare dummy costings and estimated landed cost information using complete commercial and shipment data.
• Respond to customer queries concerning invoices, duty and deferment, providing the relevant supporting documentation.

• Train to provide operational cover for the Account Supervisor during annual leave or other absence.
• Monitor vessel schedules, shipment progress and ETA changes, providing timely updates to the customer and internal teams.
• Liaise with shipping lines regarding releases, bills of lading, charges and operational