Road Manager

Who We Are

At JINGDONG Logistics (JD Logistics), part of , we are a leading technology-driven supply chain and logistics solutions provider under  Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, Joy Logistics and Joy Express, as we continue scaling ’s international logistics footprint.

Learn more about who we are and what we do:

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people‑first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast‑evolving industry.

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high‑quality results in a fast‑paced, dynamic environment.

Hours – 40 per week

Shifts pattern:
Mon-Fri

Location – Milton Keynes/Coventry

At Joy Logistics, the supply chain and logistics arm of , you will work with cutting‑edge technology and automation to deliver a seamless service to customers. We offer real career growth, with opportunities to develop your skills in a fast‑paced environment and advance within our global business.

We are seeking an experienced On The Road (OTR) Performance Manager. The successful candidate will be responsible for driving best in class performance on the road Performance across our UK Delivery Station network. Ensuring that our Operations teams are equipped with processes and mechanisms to drive optimal performance without impacting efficiency targets.

• Building mechanisms and reporting that drive On The Road Performance and create visibility and trends for leadership to review and operations teams to act.
• Development of processes and decision trees that support critical decisions throughout the day that protect customer promise but maintain efficiency.
• Collaborating with capacity planning to optimise efficiency through management of operational timelines to maximise on road time for delivery.
• Working closely with Delivery Service Partner (DSP) management on specific DSP performance concerns, ensuring concerns are addressed through a defined process.
• Working with Process Excellence to ensure all Stations SOPs are built to incorporate optimal performance management.
• Management and reporting of Operational DILO and identification of defects between First Mile, Middle Mile and Last Mile.
• Co-ordination with the Training Team to develop learning content that supports Station Teams in driving optimal performance.
• Building reporting and review frameworks for daily, weekly and monthly business reviews performance trends and improvements.

• First Time Delivery Success +98%
• On Time Despatch +97%
• Parcels Per…