Operations Manager

Job Description

Position:
Operations Manager

Location:

Birmingham depot (on-site)

Salary Range: £48,000 – £53,000 (guide, depending on experience)

Contract:

Full-time, permanent

An established business in the industrial products / recycled materials sector is looking for a hands‑on Operations Manager to take day‑to‑day ownership of its Birmingham depot – a busy outdoor yard and processing site serving local and group customers.

This is not a desk‑only planning role. You’ll be out in the yard as much as in the office, leading a mixed team of drivers, yard/production staff and administrators (around 25 people), and acting as the General Manager’s right hand on site.

The company has a strong track record of developing people internally, and this post gives you a clear line of sight into wider depot or general management over time.

As Operations Manager you will:

• Take the lead on the day‑to‑day running of the depot – material in, material processed, and material out.
• Coordinate collections, drivers and vehicle movements so that inbound and outbound flows hit plan.
• Work closely with the yard/production supervisor to keep the operation moving, especially when things don’t go to plan.
• Be a visible presence on site – walking the yard, checking loads, equipment and housekeeping, not just steering from behind a screen.
• Deputise for the General Manager during holidays or absence, including handling local commercial decisions within agreed parameters.

The site has a very mixed workforce – a core of long‑serving employees and newer starters – so this needs someone who can both respect experience and challenge constructively where standards slip.

• Own the daily plan for the site: what’s being collected, what’s being tipped and processed, and what’s being loaded out.
• Allocate resource across drivers, yard staff and admin to make sure the right people are in the right place at the right time.
• Keep close control of yard layout, stock locations and loading bays to avoid bottlenecks.

• Work with the transport function to sequence collections and deliveries around processing capacity and customer requirements.
• React to delays, breakdowns or no‑shows – re‑prioritising drivers and loads to protect service and cost.

• Lead a multi‑discipline team with a wide range of service lengths and backgrounds.
• Set clear expectations, provide regular feedback and deal promptly with performance or conduct issues.
• Build a culture where people are comfortable in a tough, industrial environment but also understand standards and procedures.

• Maintain a strong health & safety culture across the depot – traffic management, housekeeping, equipment use, PPE.
• Ensure operating procedures are understood and followed, and that the site is always “audit-ready”.
• Support environmental and waste‑related compliance requirements applicable to the depot.

• When deputising for the GM, handle day‑to‑day commercial conversations – for example, basic pricing discussions with local customers within agreed frameworks.
• Keep an eye on cost drivers on site (overtime, vehicle utilisation, waste, rework) and support initiatives to improve performance.

To fit well in this role, you will need:

• Proven experience in operational leadership in a relevant environment – e.g. recycling, waste management, MRF/transfer station, or heavy industrial / manufacturing with yard‑based operations.
• A track record of being physically present in the operation, not just managing via spreadsheets and email.
• Experience managing mixed teams – drivers, yard/production staff and administrators – ideally 15–30 people.
• Strong health…