Sea Logistics Operational Care Specialist, Import

Job description:

Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? You will be part of the Operational Care Centre (OCC) and responsible for the timely processing of operational tasks through Business Process Automation (BPA), including customs clearance preparation, sales quotation linkage, accurate costing and gross profit management. The role coordinates customer shipments, updates operational milestones and works closely with Customer Care Locations (CCL) to ensure service excellence and operational compliance.

How you create impact Ensure sales quotations are allocated and linked to shipments once vessels have sailed. Prepare and ensure all required documentation and information is available for customs clearance. Conduct daily ISR checks and manage discrepancies. Retrieve carrier contract rates and ensure accurate cost entry and accrual management. Ensure correct gross profit on contracted freight and UK charges. Monitor carrier and supplier performance and escalate issues where required.

Resolve operational, rate and performance discrepancies. Maintain accurate and timely milestone updates within operational systems. Profile description:
What we would like you to bring Strong knowledge of freight forwarding processes and sea logistics operations. Working knowledge of customs requirements, shipment methods and Incoterms. Strong analytical and organisational skills. Excellent attention to detail. Strong customer service orientation. What's in it for you As well as our competitive pay rates and superb training opportunities, we also offer a great working environment.

You will be respected and valued if you work for us and have genuine opportunities to progress and develop. 26 days holidays plus bank holidays 2 volunteering days per year 3 x Life Assurance Option if you join the KN Route2 pension scheme A tailored personal development and training programme. Trusted and empowered to deliver and be your best. We are happy to talk about flexible working.

Please ask about alternative patterns of work anced Maternity/Paternity Leave Childcare Vouchers Cycle to work scheme Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more) Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation