Sea Logistics Operational Care Specialist

Job description:

Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? You will be a key member of the Sea Logistics Supplier Invoice Disputes team . Approximately 75% of invoices are automatically passed or process by our Belgrade team. The holder of this role will be responsible for the remaining 25%.

These invoices will either be an operational query, a trade rate query or a supplier dispute or even a combination of any of these. This role is responsible for resolving any query/dispute in order for the invoice to be processed. How you create impact Identify the query/dispute of invoices and update relevant systems. Contact the relevant suppliers via Teams, Ticket System, telephone or email with disputes in line with the required format/query template Update regularly and maintain reports in line with role requirements and relevant KPI's Highlight areas of improvement and escalate any issue to line manager Build good working relationship with branch operational teams and their suppliers Performing any other duties agreed with your manager as and when necessary Understand and adhere to national and local QSHE policies & procedures Prepare and issue daily reports to the relevant teams.

Profile description:
What we would like you to bring Good level of IT literacy, especially regarding Microsoft Excel (If/lookups/etc) Experience in maintaining employee relations and customer/trading relations. Sea logistics experience would be preferred but is not necessary Team working and customer focused attitude Sound financial understanding and commercial awareness. What's in it for you As well as our competitive pay rates and superb training opportunities, we also offer a great working environment.

You will be respected and valued if you work for us and have genuine opportunities to progress and develop. 26 days holidays plus bank holidays 2 volunteering days per year 3 x Life Assurance Option if you join the KN Route2 pension scheme A tailored personal development and training programme. Trusted and empowered to deliver and be your best. We are happy to talk about flexible working.

Please ask about alternative patterns of work anced Maternity/Paternity Leave Childcare Vouchers Cycle to work scheme Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more) Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation