Field Service Technician​/Engineer

Job Overview

We have a great job opportunity available at nGeneration for a Field Service Engineer. This role requires the ability to identify and fix hardware, configuration issues, as well as repair hardware devices. Additionally, excellent client interaction skills are essential.

Once you have completed your induction training, as a Field Service Engineer, you will be responsible for visiting customer sites to install, refurbish, and maintain various types of technical equipment, such as EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi‑Fi, and other industry‑related IT equipment.

In this role, you will determine the requirements and specifications for installing or servicing retail/hospitality technical equipment and hardware.

Birmingham & surrounding area.

Conduct daily visits to client locations for the purpose of break‑fix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi‑Fi and other pertinent IT equipment in the industry.

Travel to client sites to provide on‑site equipment swap‑out services, minimising downtime for the client during the replacement process.

Perform the setup of Wi‑Fi devices and identify faults with data network cables on‑site.

Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary, if solutions are not immediately attainable.

Ensure troubleshooting steps and actions are well documented and signed off by the client before completing the task at the site. Work will cover North West, Central, South East & South West – UK‑wide travel and staying away from home may be required.

£28,678 per annum (including on‑call supplement).

Full‑Time, Permanent.

13‑hour shifts, 3 days on/3 days off rota basis (inclusive of weekends and bank holidays).

Candidates will need a clean Full UK Manual Driver’s Licence, which is essential for this role.

This role will involve being on the road daily visiting customer sites, which may involve some overnight stays. If you are successful in your application, you will be provided with one of our brand‑new vans. These vans are equipped with air conditioning, car‑play, reversing camera and sensors, satellite navigation, DAB radio, and customised racking in the rear tailored to our clients’ needs.

nGeneration has been supporting the retail and hospitality industry for over 24 years, providing field service maintenance to the biggest hospitality chains across the UK.

We also boast a brand‑new ‘20,000’ sq ft HQ facility based in Tipton, in the Midlands, which is the central base for all the company’s other activities, such as repairs, support hub, staging and warehousing.

Willingness to travel to client sites daily.

Candidates must have a technical mindset, a logical and methodical approach to troubleshooting, and experience or knowledge in identifying faults with data network cables. Previous experience as an IT Network Engineer or Telecoms/Broadband Engineer, especially in the retail and/or hospitality industry, would be highly desirable.

Excellent communication skills (both written and verbal).

• 1 year of IT support experience (preferred)
• 1 year of EPOS experience (preferred)

• UK Manual Driving Licence (required) – International Driving Licences are NOT accepted

• 100 % (preferred)

Company Van and Fuel Card:
We provide a company van and a fuel card to enable you to travel to clients without worrying about transport or fuel costs.

Training:
Continuous learning with opportunities to enhance your skills and knowledge.

19.6 Days Annual Leave:
Inclusive of bank holidays. Because of the 3‑day on/3‑day off rota, you will effectively receive 9 days off for every 3 days of leave taken.

Company Events and Team Parties:
We organise a range of events and team‑building activities throughout the year.

Company Employee of the Quarter: A quarterly award recognising outstanding employees.