Field Service Engineer

Role Overview

We are looking for an experienced Field Service Maintenance Engineer. The HTEC Field Service team offers hardware support to their customers 13 hours a day, 7 days a week. The equipment supported varies from payment terminals to EPOS and Head Office Solutions in the forecourt, retail, and office sectors. The service teams are split in two divisions, Install and Maintenance, and currently offer onsite support between the hours of 7am and 8pm.

The Field Service Maintenance Engineers currently work 9‑hour shifts, six days on and then 3 days off, with the shift blocks rotating between an early shift (7am‑4pm) and a late shift (11am‑8pm). Shift patterns may change as dictated by the needs of the business. For this role you will need to be located in the Leeds area.

• Attending maintenance visits as required.
• Responding to all calls within the required service level agreement (per call).
• Responsible for asset management.
• Providing accurate and timely call closure and stock reporting.
• Attending proactive maintenance, basic installation and joints visits as scheduled by Operations Team.
• Completing all engineering paperwork.

• Full UK driving license
• Excellent communication skills
• Excellent organisational skills
• Basic technical aptitude
• Ability to work under pressure
• Previous experience in similar role

• SPA Passport
• Service delivery experience

• Ensures Accountability
• Communicates Effectively
• Manages Complexity
• Customer Focused
• Optimises Work Processes

PDI is committed to offering a well‑rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market‑competitive benefits, and a quarterly perks program. We encourage a good work‑life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities.

Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.