Maintenance Performance Engineer

As a Maintenance Performance Engineer, you will :

• Participate in Exotec’s maintenance activities and provide operational support
• Support field maintenance teams in day‑to‑day troubleshooting and technical tasks
• Visit Exotec customer sites to understand their logistics and production needs
• Perform retrofit maintenance tasks on systems and machines to ensure optimal performance
• Report system issues to both clients and internal Exotec teams with clarity and accuracy
• Contribute to the continuous improvement of our systems, maintenance procedures, and operational processes
• Assist in the deployment of new systems or machines on customer sites
• Conduct software updates on systems in accordance with Exotec guidelines
• Respond quickly to emergency situations, escalating and requesting additional assistance when required
• Serve as a key point of contact with relevant suppliers regarding specific maintenance issues
• Provide advanced technical support to Exotec’s field maintenance teams when your expertise is needed
• Perform detailed problem analysis to identify root causes and implement effective corrective actions
• Carry out any other tasks relevant to the position or aligned with the team’s scope

• Engineering degree, ideally with a specialization in IT, robotics, or industrial automation
• Minimum of 5 years’ experience in technical customer support for applications, software, and/or hardware
• Strong comfort working in software‑oriented environments
  , with the ability to analyze and resolve complex issues
• Broad foundational knowledge in electronics, mechanics, and automation
• High level of autonomy, strong rigor, and excellent interpersonal and communication skills