Neighbourhood Officer

Role:
Neighbourhood Officer
- Link to Apply: https://citizen housing

Salary: £37,595

Position:
Permanent, Full time, 37 hours per week, Monday
- Friday

Location:
Birmingham
- Mobile working

We are brave, we are ambitious, we are honest, and we are Citizen!

With over fifty years of experience, we have grown to become one of the UK’s leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Find out more about the work we do here:
Citizen

Are you that special someone ready to make a real difference in our communities? Join our dynamic and culturally rich team of Neighbourhood Officers, covering Birmingham and the West Midlands.

We pride ourselves on being brave, honest and ambitious with a strong team spirit and a supportive culture. You’ll have the confidence to work independently and make your own decisions, while knowing that your managers and colleagues are always there to support you.

We’re looking for someone with enthusiasm, resilience, and the confidence to take ownership of their work.

If you thrive in a role where you’re trusted, empowered, and part of a team that values collaboration and mutual support, this is the role for you.

• Overseeing tenancy management and estate issues.
• Dealing with Anti-Social behaviour from minor reports to serious cases and actively be involved in multi - agency work to resolve issues.
• Dealing with sensitive safeguarding matters.
• Carrying our regular block and estate inspections.
• Involvement in the management of new build properties for all tenancy management issues.
• Conducting tenancy reviews for all properties within the allocated patch.
• Reviewing service charges and depreciation.

• Ability to carry out interviews to discuss sensitive customer issues
• Excellent I.T Skills
• Ability to develop successful professional relationships with partners to achieve positive outcomes
• Willingness and ability to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service
• Ability to adapt positively to change, be resilient to challenges, obstacles, and handling conflict
• Highly self-motivated, able to act with integrity and show drive and enthusiasm
• Current driving licence and access to a car

• Experience working with a Social Housing Provider or similar customer facing role
• Ability to be innovative and look for ways to improve customer experience

• Innovative Environment:
  Be part of a forward-thinking organization that values creativity and innovation.
• Professional Growth:
  Opportunities for continuous learning and career advancement.
• Collaborative Culture:
  Work alongside a team of dedicated professionals who support and inspire each other.

• Annual Leave:
  Annual leave starts at 26days per yearplus bank holidays
• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Enhanced family leave (maternity, paternity and adoption)
• Organisational sick pay
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
• Competitive Salary:
  We offer a competitive compensation package.
• Health and Wellness:
  Comprehensive health insurance and wellness programs.
• Work-Life Balance:
  Flexible working hours and generous leave policies.
• Employee Development:
  Access to training programs and career development resources.

Find out more here:
Citizen | Benefits

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels…