Cleaning Shift Manager

Better places, thriving communities.

Better places, thriving communities.
At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.
We're looking for a Cleaning Shift Manager who will deliver excellent service standards, while meeting SLA agreements and managing a cleaning team.
Contract: Permanent
Type: Full-time
Hours: 48hrs
Shift Pattern: 4 on 4 off - 2 x 07:00hrs - 19:00hrs & 2 x 10:00hrs - 22:00hrs
Pay: £16.28 (Salary £35,555.52)
Location: Bullring Shopping Centre , Birmingham

• To support the Cleaning Management Team in all matters relating to the service delivery of the team and work in accordance to the standards required by Mitie and the client.
• To provide exceptional leadership and day to day management of the centre team which is responsible for supporting and managing all of the centre operations 24hrs per day 7 days per week.
• To provide clear and timely communication to all within the centre on key issues that affect the business operation and customer service delivery.
• Ensure that the interests of JLL/Hammerson, their Guests and Occupiers are fully protected at all times and conduct yourself accordingly, as their representative

• Cleaning Shift Managers must be highly proficient in the use of the Over-C digital platform, as it is the primary management tool for the role. They will utilise the system to schedule deep cleans, allocate tasks, monitor the completion of cleaning activities, and effectively manage resources. This data-driven approach is central to the role, requiring Cleaning Shift Managers to analyse and interpret operational data to deploy team members efficiently and respond to changing priorities.
  
  The Over-C system will also be used to monitor task completion, performance standards, and workforce productivity, with regular updates provided to the Cleaning Operation Managers. Through the analysis of this information, Cleaning Shift Managers will identify trends, prioritise workloads, and ensure resources are allocated efficiently to maintain high standards of cleanliness and operational effectiveness across the site.
• Act as the on-shift lead for cleaning operations, taking responsibility for service delivery and ensuring tasks are completed to the required standards, frequencies and specifications.
• Coordinate cleaning across all common and public areas, including washrooms, entrances, external, back of house areas and corridors, lifts/escalators (where within scope), and staff welfare areas.
• Complete shift walk-rounds and quality checks, identifying issues early and deploying resources to resolve problems quickly.
• Plan and allocate daily tasks and priorities through Over C, ensuring staffing levels are appropriate and aligned to contractual requirements and trading patterns.
• Deliver reactive cleaning (e.g., spillages, breakages, body fluid cleans where trained, and other hygiene incidents) using correct signage, PPE and safe systems of work.
• Plan periodic deep cleans in line with cleaning schedules through Over C, ensuring they are completed within agreed time frames and to a high standard.
• Oversee waste management within scope, including litter picking, bin rotation, waste segregation and supporting compactor/baler areas where applicable.
• Ensure effective shift handovers, including completion of logs/checklists and communication of outstanding issues and priorities.
• Manage stock levels for cleaning consumables, chemicals and PPE, ensuring secure storage, accurate records and timely re-ordering to maintain service delivery.…