Facilities Deputy Operational Manager

Facilities Deputy Operational Manager, Birmingham Women's and Children's Hospital

If you are an experienced manager of soft services within healthcare settings and have excellent people management skills then please read on. We need someone who is able to speak with knowledge, act with compassion, earn respect and be able to apply the authority the post holds wisely. If this sounds like you then we want to hear from you!

You will be based atthe Birmingham Women'sHospital deputy site lead for both Switchboard and portering. You will need to be skilled in motivating staff and able to apply high levels of rigour and energy.

Our Facilities services run 24/7 so you will also need to be flexible in your availability to work and attend site.

For the right person, we would be pleased to support further training and development opportunity.

This is a Band 6 role for individuals already on and who wish to retain Agenda for Change terms. Salary for those not on Agenda for Change terms will be between £35,392 and £42,618, depending on experience. We are currently unable to provide sponsorship to work in the UK.

Main Duties of the Job:
To deputise for the Operations manager in operationally leading the provision of soft FM services at Birmingham Women's and Children's Hospital. The role will have particular focus for self-delivered domestic and portering services.

The post holder will be part of the senior Facilities management team and may be expected to be involved in the management across all the Trust sites.

BWC Management Services Limited (also known as Vital Services) is a wholly-owned subsidiary company of Birmingham Women's and Children's NHS Foundation Trust (BWC). The sole focus of Vital Services is the provision of estates and facilities services and, most importantly, the staff who provide these crucial services who are fundamental to the Trust being able to deliver world-class care. All Estates, Medical Engineering and Facilities staff are employed directly by Vital Services and although not NHS employees, are very much part of the BWC family, working together to be a world-leading team, providing world-leading care.

Please refer to the attached job description and person specification to view the full details for this opportunity at BWC Management Services Limited.

When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).

Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

• Able to communicate clearly and succinctly at all hierarchical levels
• Excellent customer care skills with a strong sense of customer focus
• Ability to work independently and demonstrate a high degree of autonomy
• Ability to prioritise own workload appropriately.
• Proven in leadership and motivation of large operational work forces
• Ability to manage and resolve conflict
• Proficient in MS office and general business administration software
• Able to move around site freely, potentially with long periods of walking / standing

• Degree or equivalent level of relevant management experience.
• Evidence of ongoing professional development.
• Membership by exam or assessment of a relevant professional organisation
• IOSH Qualified

• Minimum 5 years experience in managing soft FM services
• Operational experience of managing switchboard and or portering
• Substantial experience of working in a healthcare setting
• Experience of improving client relationships

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.