Head of Security

We are seeking an experienced and proactive Head of Security to lead and develop our Security, Reception, and Campus Safety teams and the evolution to a "Campus Safety" model. This is a key leadership role responsible for ensuring a safe, secure, and welcoming environment for students, staff, visitors, and contractors across the University.

Reporting to the Deputy Director of Estates, you will provide strategic and operational leadership across a 24/7 security service, overseeing people, systems, and processes while embedding a strong customer‑focused culture and supporting an outstanding student experience.

• Lead, manage, and develop the Security, Reception, and Campus Safety teams, promoting high standards of customer service and operational excellence.
• Oversee day‑to‑day security operations, including control room activity, patrols, incident response, and campus safety arrangements.
• Manage key systems such as CCTV, access control, incident management systems, radios, and car parking operations.
• Ensure effective resourcing and deployment across a 24/7 service.
• Lead incident and risk management, ensuring accurate reporting, escalation, and learning.
• Develop and monitor KPIs to ensure value for money and continuous improvement.
• Work collaboratively with internal stakeholders, Police, and external agencies to prevent and respond to incidents.

You will be an experienced security professional with strong leadership skills and a proven ability to manage complex operations in a customer‑focused environment. You will be confident making decisions, managing risk, and leading teams through change.

You’ll play a vital role in shaping a safe, inclusive, and welcoming campus environment, working as part of a supportive leadership team with the opportunity to influence strategy, drive improvement, and make a real impact on the student and staff experience.