Regional Manager - North & Midlands

Regional Manager - North & Midlands

Salary: £42,000 – £48,000 per annum
Contract:Full-time, permanent
Location:Field-based within your region, with periodic HQ visits
Reports to:Managing Director / Head of Education
Team:Performance Managers

iRock School of Music is a nationally recognised, award-winning organisation bringing high-energy rock and pop music into primary schools across the UK. Every week, tens of thousands of children build confidence, creativity and teamwork through our band-based lessons — and as we continue to grow, strong regional leadership is essential.

We’re now looking for an experienced Regional Manager to lead one of our national regions (North), with overall responsibility for a large, field-based team of music teachers. This role is for someone who cares deeply about children’s experience of music education and is confident in taking ownership of standards, performance and outcomes across a large team.

You’ll lead through your Managers, setting clear expectations for teaching quality, culture and performance, while ensuring strong delivery, operational resilience and commercial performance across the region. You’ll coach and develop Managers as performance leaders, maintain clear visibility of what’s happening in schools, identify risks early and ensure issues are owned and resolved.

As Regional Manager, you will:

• Lead Coach and support a regional team of Performance Managers
• Own regional operational and commercial performance, using data to drive improvement
• Ensure lesson delivery is reliable, consistent and high quality across the region
• Identify risks early and coordinate effective, timely resolution across the region
• Full ownership and accountability of the regional operations, this is an end to end role where the buck stops with you
• Partner closely with HQ teams to ensure strong communication, escalation and follow-through
• Act as a calm, visible leader in the field, supporting teams through challenge and change

You’ll be responsible for:

• Capacity, retention and sustainable regional growth
• Using dashboards and data to spot trends and take decisive action to improve regional performance
  
  Supporting & drive growth initiatives by ensuring operational readiness
• Maintaining high standards in concerts, communication and complaint handling

• Coach, Lead & Support Performance Managers through regular 1:1s and field visits
• Ensure consistent observation, feedback and follow-through for your regional teaching workforce
• Oversee and ensure delivery of area meetings / forums on a termly basis across the region
• Step in quickly when standards drop or communication falters
• Build a calm, accountable culture with clear ownership and tidy records

• Championing curriculum and lesson quality standards
• Ensuring safeguarding is non-negotiable
• Championing training, development and consistent behaviour expectations
• Maintaining strong data hygiene and operational discipline

Working in partnership with our School Relationships Team, you’ll:

• Maintain school confidence through clear, respectful communication
• Oversee effective complaint handling and resolution
• Oversee and have full ownership of concerts execution from delivery, quality through to excellent customer experiences across the region
• Growth initiatives are delivered smoothly
• Provide clear reporting on risks, outcomes and improvements

• Proven regional or multi-site leadership experience (education, music or service operations)
• Strong experience performance-managing leaders or managers
• Highly organised, detail-focused and strong on follow-through
• Confident communicator with senior school leaders and stakeholders
• Data-literate and comfortable using systems and dashboards
• Full UK driving licence and willingness to travel regularly
• Enhanced DBS (or willingness to obtain)

• Experience in music education and/or primary education
• Experience supporting operational growth at scale
• Familiarity with quality reviews, inspections or service audits
• Experience in maintaining key stakeholder relationships

• A senior management role with real…