Service Charge Management Surveyor

We are acting on behalf of a highly regarded property and asset management organisation that is seeking to appoint an experienced Surveyor to join its Service Charge Management function at Associate Director level. This is a confidential search for a pivotal role that will support the creation of a best-in-class centre of excellence overseeing service charge management across a diverse managed portfolio.

Reporting directly to the Head of Service Charge Management, the successful candidate will play a key role in shaping service charge strategy, ensuring regulatory compliance, and supporting the mobilisation of new assets.

The Role
This position carries broad responsibility across service charge budgeting, management, compliance and recovery. You will help ensure that all service charge processes meet RICS compliance standards, deadlines are achieved, and robust quality controls are embedded throughout.

Key elements of the role include:
 
Oversight of all service charges under management
Delivery of service charge budgets and year-end reconciliations, including high-quality packs with clear commentary
Working closely with Service Charge, Property Management and Facilities Management teams to embed best practice
Acting as a key point of contact for external auditors and internal stakeholders
Reviewing leases and resolving service charge and lease-related queries
Liaising with outsourced service charge auditors to close enquiries efficiently
Supporting mobilisation and demobilisation of assets, including due diligence on new instructions
Promoting and implementing updates to RICS Service Charge Guidelines within internal processes  This is a role for someone who enjoys ownership, detail, and influence, and who is motivated by helping to establish a recognised centre of excellence.

About You
You will already have strong experience across Service Charge Management, with a solid understanding of lease structures, service charge clauses and regulatory requirements.

Key requirements include:
 
Proven experience managing service charges across a property portfolio
Strong lease interpretation skills and the ability to deliver practical solutions
A highly organised, deadline-driven approach with excellent attention to detail
Strong communication skills and confidence working with multiple stakeholders
Advanced Excel capability, including variance analysis and data interrogation
Strong analytical skills with the ability to identify and challenge anomalies  Desirable  
Chartered Surveyor status
Experience using MRI Qube
The ability to clearly explain financial information to non-financial stakeholders