Deputy Director of Service Delivery x

This job post will be advertised for a minimum period of two weeks on Linked In. After this time please apply directly to  
until the closing date of 23.55 Sunday 15 March 2026.

We are pleased to invite applications for two senior leadership opportunities within HM Land Registry’s Service Delivery Directorate:

Deputy Director of Strategic Operations and Deputy Director of Service Delivery.

At HMLR, we are passionately committed to meeting the needs of our customers through the delivery of operational excellence. As we continue to build a highly collaborative, customer‑focused and inclusive culture, we welcome applications from inspiring and experienced leaders who bring significant service delivery experience, an impressive track record of driving high performance, and a deep commitment to continuously improving the customer experience.

To help enable ongoing transformation, we are investing in a digital mission which will enhance our customers’ and colleagues’ experience through innovative and modern digital solutions. You will be experienced in leading multidisciplinary and dispersed teams to deliver against key performance indicators whilst adapting to changing technologies and innovations. You will understand that operational innovation and excellence must meet the needs of the customer, and you will have delivered significant improvements to customer satisfaction through embedding a continuous improvement culture.

As Deputy Directors in Service Delivery, you will be passionate and ambitious about providing the highest quality services to our customers. We see a people‑focused culture as a key enabler of this, achieving high levels of customer satisfaction and staff engagement, and you will demonstrate leadership, coaching and role‑modelling of our values and behaviours in everything you do.

Reporting to the Director of Land Registration Services, these roles have delegated authority for leading Service Delivery Group activities, focusing on delivering and improving key end‑to‑end services with increased emphasis on customer need and experience.

We are keen to hear from leaders who have delivered exceptional performance results through their teams, and through building a high‑performance culture and engaging their people using comprehensive leadership capabilities. You will bring experience across people, process, system and operating model change, preferably in a customer‑facing casework environment, alongside experience of cross‑cutting themes including operational performance and quality, business and workforce planning and resourcing, leadership development, culture and engagement, and service improvement.

To apply for the role, please click Apply.

For further information or for an informal discussion about the role please contact our advising consultants at Gatenby Sanderson: