Senior Key Account Manager - Lead

We’re expanding our B2B capabilities across the UK and investing for sustained growth. We combine the power of Screwfix’s scale, supply chain and digital platforms with tailored B2B propositions, pricing and service models. Our ambition is to make B2B buying fast, simple and reliable, removing friction through seamless digital journeys, dependable availability and service that customers can rely on.

Imagine leading the team that sets the pace for how we win, grow and retain some of the most important customers in our B2B world. As Senior Manager, Key Accounts, you’ll turn strategy and insight into action that moves the numbers, shaping how we show up in priority sectors and driving commercial results through clear direction, sharp sales discipline and a team that performs at its best.

You’ll lead a group of National and Regional Account Managers who look to you for pace, clarity and drive. Together, you’ll deliver sustainable revenue growth, stronger profitability and long‑term customer loyalty, all while building a high‑quality pipeline of new opportunities. This is your chance to create a performance‑led culture built on coaching, accountability and empowerment, where people feel supported to push further and proud of what they deliver.

And because you operate at a senior level, your influence extends beyond the team. You’ll bring the voice of Key Accounts into the wider B2B agenda, shaping decisions, priorities and programmes that make it easier for your sector, and the business to win. This is a role for someone who thrives on momentum, loves unlocking talent, and wants to leave a mark on a fast‑growing part of the organisation.

• Discretionary performance related bonus offering OTE of 70% of salary.
• Company car
• 33 days' holiday (including bank holidays, 5 of which can be taken flexibly
• Flexible start and end times around core working hours
• Buy More Holiday - eligible colleagues can boost their holiday allowance by up to one extra week
• EV Car Scheme in Partnership with Tusker - eligible colleagues can lease a brand-new or pre-loved electric vehicle
• Up to 14% employer pension contributions
• Life cover up to 4x your salary
• Health cash plan and discounted gym memberships (up to 25% savings)
• 20% discount at Screwfix and B&Q

Sector Strategy & Performance Oversight

• Set and own the commercial strategy for the sector, balancing the need to expand existing accounts with the pursuit of new business opportunities.
• Oversee the full account portfolio for the sector, ensuring growth, retention, and profitability targets are met through both deepening existing relationships and acquiring new customers.
• Monitor sector performance, using data and market insight to identify trends, risks, and opportunities for both account expansion and new business development.
• Lead the annual planning process for the sector, setting clear priorities and KPIs for the team that reflect both growth of current accounts and acquisition of new ones.

Sales Negotiations & Critical Conversations

• Lead on high-value, complex sales negotiations and critical customer conversations within the sector.
• Act as the escalation point for major commercial issues, ensuring effective resolution and customer satisfaction.
• Build and maintain strong relationships with senior stakeholders in key accounts and across the sector.

Coaching, Team Leadership & Management

• Lead, coach, and develop a team of Key Account Managers within the sector pod, fostering a high-performance culture.
• Provide regular feedback, coaching, guidance and support to drive individual and team performance.
• Ensure the team is aligned to sector strategy and empowered to deliver against objectives.
• Champion best practice sharing and collaboration across the sector pod.
• Manage and develop direct reports, providing regular coaching and feedback to deliver team objectives

Escalations & Major Interventions

• Act as the primary escalation point for significant sector issues, interventions, or customer challenges.
• Lead on crisis management and resolution for major incidents impacting the sector portfolio.
• Represent the sector at senior leadership forums, contributing to wider…