Client Onboarding Lead

Overview

Senior Client Onboarding Leader - Birmingham or Liverpool (Reporting directly to c-suite)

• Work for one of the leading Professional Services firms
• Own and manage the centralised onboarding process
• Be responsible for setting the strategic direction for the client onboarding function
• Own, define and create the end-to-end client onboarding strategy ensuring a 1st class and high quality client service and experience
• Ability to drive change management and lead on transformation opportunities to drive efficiency without sacrificing quality

• Someone who is keen to effect change in order to ensure that the client onboarding process and strategy is best in class
• Strong experience in leading the end-to-end client onboarding function at a large matrix organisation
• Experience with in a professional services environment is desirable but not required
• A strategic and commercial thinker with excellent stakeholder management; both internally (Exec team, Heads of Business, General Counsel amongst others) and externally
• Able to manage a large team of specialists
• Experience in project and programme management

Note:

The onboarding process covers all aspects of AML / KYC and it is essential for the role holder to ensure compliance with all applicable laws, regulations and internal policies, as well as ensuring a smooth and efficient client experience.

DOES this sound like the type of firm and work that would interest you? Why don't you apply to find out more or drop me an email to  with your CV and let's have a confidential conversation!

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